Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
Skalin is a next-generation Customer Success Platform (CSP) for B2B SaaS mid-market teams — Customer Success teams of 1 to 15 people that need more than a spreadsheet or a repurposed CRM, but don't want the cost and complexity of enterprise suites.
Skalin unifies your customer data from your product, CRM, billing and support tools into a single 360° view, then applies AI to make it actionable. The Smart Health Score is self-calibrated by AI and surfaces early churn signals across your portfolio. Skalin AI reads every touchpoint and answers account questions instantly. Automated Playbooks turn signals into action, and a complete API connects Skalin to your stack.
Deployed in under a month with setup included — no dedicated admin required. The only French platform in its category, GDPR-compliant, rated 4.9/5 on both G2 and Capterra. Transparent public pricing from €569/month, with optional add-ons.
Description
SuccessGuardian is an AI-powered Customer Success Platform (CSP) designed for growing SaaS businesses to scale their customer success efforts efficiently. Launched in 2023 and based in India, it offers an end-to-end solution tailored for Customer Success Managers (CSMs), success leaders, and revenue teams.
The platform provides a unified 360° view of each customer by integrating data from multiple sources such as CRMs, support tools, and billing systems. This centralization enables teams to calculate dynamic health scores, track risks, and uncover upsell or renewal opportunities. SuccessGuardian also offers AI-driven survey tools for customer feedback and sentiment analysis, which help improve satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Chargebee
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Mixpanel
Yes
Salesforce
Yes
Slack
Yes
Stripe
Yes
Zendesk
Yes
Freshdesk
No
Integrations
Chargebee
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Mixpanel
Yes
Salesforce
Yes
Slack
Yes
Stripe
Yes
Zendesk
Yes
Freshdesk
Yes
Pricing Details
569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.
Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.
Skalin does not offer a free version or a free trial.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.
Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.
Skalin does not offer a free version or a free trial.
Free Trial
No
Free Version
No
Pricing Details
$50/month/user
Pricing is dynamic.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Skalin
Country
France
Website
www.skalin.io
Vendor Details
Company Name
SuccessGuardian
Founded
2023
Country
India
Website
www.successguardian.in
Product Features
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
No
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Product Features
Customer Success
Account Alerts
Yes
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
Yes
Revenue Management
Yes
Usage Tracking / Analytics
Yes
Win / Loss Analysis
Yes