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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Skalin is a next-generation Customer Success Platform (CSP) for B2B SaaS mid-market teams — Customer Success teams of 1 to 15 people that need more than a spreadsheet or a repurposed CRM, but don't want the cost and complexity of enterprise suites. Skalin unifies your customer data from your product, CRM, billing and support tools into a single 360° view, then applies AI to make it actionable. The Smart Health Score is self-calibrated by AI and surfaces early churn signals across your portfolio. Skalin AI reads every touchpoint and answers account questions instantly. Automated Playbooks turn signals into action, and a complete API connects Skalin to your stack. Deployed in under a month with setup included — no dedicated admin required. The only French platform in its category, GDPR-compliant, rated 4.9/5 on both G2 and Capterra. Transparent public pricing from €569/month, with optional add-ons.

Description

Success4 provides the right tools that do all the heavy lifting so you can focus on your customer success strategy.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
Microsoft Outlook Yes 
Mixpanel Yes 
Pipedrive Yes 
Salesforce Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
AirCare No 
Chargebee Yes 
Freshchat No 
Freshsales No 
HubSpot Customer Platform Yes 
Intercom Yes 
Jira No 
Jira Service Management Yes 
Slack Yes 
Zoho CRM No 
Zoho Mail No 

Integrations

Gmail Yes 
Microsoft Outlook Yes 
Mixpanel Yes 
Pipedrive Yes 
Salesforce Yes 
Segment Yes 
Stripe Yes 
Zendesk Yes 
AirCare Yes 
Chargebee No 
Freshchat Yes 
Freshsales Yes 
HubSpot Customer Platform No 
Intercom No 
Jira Yes 
Jira Service Management No 
Slack No 
Zoho CRM Yes 
Zoho Mail Yes 

Pricing Details

569€/month
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.

The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.

Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.

Skalin does not offer a free version or a free trial.
Free Trial No 
Free Version No 

Pricing Details

$99
$99 per user for a month for the first 5 users and $89 for every other user after that 5.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Skalin

Country

France

Website

www.skalin.io

Vendor Details

Company Name

Success4

Founded

2016

Country

United States

Website

success4.us

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis Yes 

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks
Freshsuccess Reviews

Freshsuccess

Freshworks