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Description
Skalin empowers B2B SaaS businesses to enhance their customer onboarding, engagement, and growth through a comprehensive 360° perspective, utilizing AI-driven Health Scores and robust automation features. By seamlessly integrating with the existing tools you already use, such as your SaaS platform, CRM, and workspaces, Skalin effortlessly retrieves customer data. This allows you to quickly assess customer health, track product usage, monitor emails, handle support inquiries, review meetings, and evaluate revenue all in one place. Our self-learning algorithms diligently analyze your customer data, automatically identifying potential risks without any manual intervention. Move away from the outdated "if-then" logic of previous systems, as our integrated AI begins working for you from the moment you start, requiring no setup. You can easily spot customers who need assistance, reducing the time spent on uncertainty and increasing the time available for customer support. With customizable templates at your disposal, you can adapt workflows to fit your needs, preventing team members from duplicating effort while ensuring that necessary tasks are managed and executed on schedule. This streamlined approach not only enhances efficiency but also significantly improves customer satisfaction and retention.
Description
Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks.
Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.
API Access
Has API
API Access
Has API
Integrations
Slack
Chargebee
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Outlook
Mixpanel
Pendo
Integrations
Slack
Chargebee
Gmail
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Service Management
Microsoft Outlook
Mixpanel
Pendo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Skalin
Country
France
Website
www.skalin.io
Vendor Details
Company Name
Staircase AI
Founded
2021
Country
United States
Website
staircase.ai/
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis