Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Forrester equips your organization with valuable insights, facilitating the application of established best practices that create a unified language centered on customer value. This methodology fosters seamless collaboration among teams, allowing for the development of strategies and the identification of efficiencies throughout the organization. It empowers leaders to elevate their performance, enabling them to make bold choices that drive sustained growth. In today's landscape, leaders are faced with an intricate and unprecedented environment. Forrester Decisions offers a fresh avenue for business and technology executives seeking assistance in problem-solving, decision-making, and taking actionable steps to achieve tangible results. Leaders aiming for significant growth can benefit from this approach, staying ahead of evolving customer preferences and market trends while strategically planning for the future. With a focus on customer obsession, Forrester provides vital research, insights, predictions, market forecasts, and comprehensive overviews of technology and service provider landscapes to ensure organizations thrive. Ultimately, by leveraging these resources, organizations can navigate their challenges with confidence and clarity.
Description
Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.
API Access
Has API
No
API Access
Has API
No
Integrations
Ameyo by Exotel
No
Avaya Experience Platform
No
Capillary Engage+
No
Facebook Messenger
No
Freshchat
No
Genesys Cloud CX
No
Google Hangouts
No
HubSpot CRM
No
HubSpot Customer Platform
No
Jira Service Management
No
Integrations
Ameyo by Exotel
Yes
Avaya Experience Platform
Yes
Capillary Engage+
Yes
Facebook Messenger
Yes
Freshchat
Yes
Genesys Cloud CX
Yes
Google Hangouts
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Jira Service Management
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Forrester
Founded
1983
Country
United States
Website
www.forrester.com/bold
Vendor Details
Company Name
Bitonic Technology Labs
Founded
2016
Country
San Mateo, California
Website
yellow.ai/
Product Features
Workflow Management
Access Controls/Permissions
No
Approval Process Control
No
Business Process Automation
No
Calendar Management
No
Compliance Tracking
No
Configurable Workflow
No
Customizable Dashboard
No
Document Management
No
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
No
No-Code
No
Task Management
No
Third Party Integrations
No
Workflow Configuration
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
Yes
Contextual Guidance
Yes
For Developers
Yes
Intent Recognition
Yes
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
No
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes