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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Simply Sync Password allows organizations the ability to sync their passwords and active directory properties between their local Active Directory site and an external Active Directory site or other external systems. Simply Sync Password is a great alternative to the more complex and expensive process of establishing a trust relationship between Active Directory sites, or deploying an AD FS infrastructure. While AD FS is great if you have large organizations, it doesn't work well for smaller and medium-sized businesses. The Password Capture agent's role is to intercept password changes that occur on domain controllers. The Password Capture Agent must also be installed on all domain controllers, as you don't know the domain controller that a user will use to reset their password. The Password Capture Agent doesn't interfere with the password changing process. It simply intercepts the change request as they happen.

Description

Password reset requests at the service desk present a significant opportunity for hackers to take advantage of security weaknesses. When there is no self-service password reset option available, it becomes essential for the service desk agent to confirm the identity of the caller before granting a new password. The Secure Service Desk application offers organizations a way to implement robust user verification procedures at the service desk. By utilizing this tool, you can mitigate risks associated with social engineering attacks and enhance your overall IT security framework. Traditionally, user verification at the service desk hinges on static information stored in Active Directory, and standard security questions such as "What is your employee ID?" can be easily obtained by cybercriminals through well-planned social engineering strategies. With the implementation of Secure Service Desk, you can verify user accounts using existing data in Active Directory that extends beyond simple knowledge-based authentication, thereby strengthening your defense against identity fraud. This comprehensive approach not only protects user accounts but also cultivates a more secure organizational environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$20 per user per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GoodWorks Communications

Founded

2013

Country

United States

Website

igoodworks.com

Vendor Details

Company Name

Specops Software

Founded

2001

Country

Sweden

Website

specopssoft.com/support/en/secure-service-desk/overview.htm

Product Features

Identity Management

Access Certification No 
Compliance Management No 
Multifactor Authentication No 
Password Management Yes 
Privileged Account Management Yes 
Self-Service Access Request Yes 
Single Sign On Yes 
User Activity Monitoring No 
User Provisioning Yes 

Password Management

Credential Management No 
Multifactor Authentication No 
Password Generator No 
Password Reset No 
Password Synchronization No 
Single Sign On No 
User Management No 

Product Features

IT Service

Contract Management No 
IT Asset Management Yes 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal Yes 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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