Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

Description

In today's world, we find ourselves in an "experience economy" where the overall experience takes precedence over the actual product for consumers. The importance of gathering customer feedback and conducting data analysis has reached new heights, making it crucial for monitoring customer satisfaction. To address this challenge, it is vital to meticulously evaluate key metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to effectively enhance and manage customer experiences. By utilizing Vocaza, you can confidently oversee your operations and make notable strides in boosting customer satisfaction. This approach not only fosters loyalty but also drives long-term business success.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CodeTwo Email Signatures 365 Yes 
Datto RMM Yes 
Datto Workplace Yes 
Freshservice Yes 
Gmail Yes 
LiveAgent Yes 
Mailchimp Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
RangerMSP Yes 
Replyify Yes 
Salesforce Yes 
Shopify Yes 
Spiceworks MSP Yes 
Supermetrics Yes 
WHMCS Yes 
Workers by Delos Yes 
Wufoo Yes 
Zendesk Explore Yes 
Zoho Desk Yes 

Integrations

CodeTwo Email Signatures 365 No 
Datto RMM No 
Datto Workplace No 
Freshservice No 
Gmail No 
LiveAgent No 
Mailchimp No 
Microsoft Outlook No 
Microsoft Teams No 
RangerMSP No 
Replyify No 
Salesforce No 
Shopify No 
Spiceworks MSP No 
Supermetrics No 
WHMCS No 
Workers by Delos No 
Wufoo No 
Zendesk Explore No 
Zoho Desk No 

Pricing Details

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Pronto Holdings

Founded

2016

Country

United States

Website

www.simplesat.io

Vendor Details

Company Name

Vocaza

Founded

2004

Country

France

Website

www.vocaza.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Alternatives

BizRatings Reviews

BizRatings

BizRatings.com
Simplesat Reviews

Simplesat

Pronto Holdings