Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.
Description
In today's world, we find ourselves in an "experience economy" where the overall experience takes precedence over the actual product for consumers. The importance of gathering customer feedback and conducting data analysis has reached new heights, making it crucial for monitoring customer satisfaction. To address this challenge, it is vital to meticulously evaluate key metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to effectively enhance and manage customer experiences. By utilizing Vocaza, you can confidently oversee your operations and make notable strides in boosting customer satisfaction. This approach not only fosters loyalty but also drives long-term business success.
API Access
Has API
Yes
API Access
Has API
No
Integrations
CodeTwo Email Signatures 365
Yes
Datto RMM
Yes
Datto Workplace
Yes
Freshservice
Yes
Gmail
Yes
LiveAgent
Yes
Mailchimp
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
RangerMSP
Yes
Integrations
CodeTwo Email Signatures 365
No
Datto RMM
No
Datto Workplace
No
Freshservice
No
Gmail
No
LiveAgent
No
Mailchimp
No
Microsoft Outlook
No
Microsoft Teams
No
RangerMSP
No
Pricing Details
$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pronto Holdings
Founded
2016
Country
United States
Website
www.simplesat.io
Vendor Details
Company Name
Vocaza
Founded
2004
Country
France
Website
www.vocaza.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No