Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.
Description
Customers who pay for services don’t always express satisfaction. Our NPS software simplifies this by employing straightforward one-question surveys to provide insights into your business trajectory. It is offered free indefinitely, eliminating the need to overwhelm your clients with lengthy questionnaires. Thermostat's NPS surveys consist of just a single question along with an optional comment section. This approach generates a concise Net Promoter Score (NPS) that you can easily monitor. It distills your customer feedback into one accessible figure that everyone in your organization can comprehend and leverage. All the essential insights about your clientele are consolidated on a single user-friendly screen, featuring integrated filtering and comparison options. Unlike generic survey platforms, our NPS software generates reports specifically designed for the Net Promoter System. You can analyze your data based on custom fields, dates, and additional metadata like geographic location. Furthermore, we retain your data indefinitely, allowing you to effortlessly track trends over time and make informed decisions based on historical performance. This capability ensures that your business remains responsive to customer feedback and evolving market conditions.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Zapier
Yes
AWeber
Yes
Autotask PSA
Yes
CodeTwo Email Signatures 365
Yes
ConnectWise PSA
Yes
Dropbox
Yes
Freshservice
Yes
Gmail
Yes
HappySat
Yes
HubSpot Marketing Hub
Yes
Integrations
Zapier
Yes
AWeber
No
Autotask PSA
No
CodeTwo Email Signatures 365
No
ConnectWise PSA
No
Dropbox
No
Freshservice
No
Gmail
No
HappySat
No
HubSpot Marketing Hub
No
Pricing Details
$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial
Yes
Free Version
No
Pricing Details
$49 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pronto Holdings
Founded
2016
Country
United States
Website
www.simplesat.io
Vendor Details
Company Name
Thermostat.io
Website
thermostat.io
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No