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Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
Description
Tailored specifically for the manufacturing sector, SigmaMRP seamlessly integrates with the SigmaTEK suite as well as other business systems you may use. It allows you to oversee essential business information, manage inventory, handle transactions, and maintain relationships with customers and suppliers, all from a centralized platform. With SigmaMRP, you can monitor every job for your customers from the initial quotation all the way through manufacturing, delivery, and invoicing, eliminating the need for duplicate data entry and reducing the risk of lost documents. This system provides a comprehensive audit trail that fosters customer trust and minimizes confusion, while also meticulously tracking costs, sales prices, and margins to offer a clear snapshot of profitability. Additionally, jobs are monitored throughout their lifecycle, providing immediate status updates for any order within your organization. Featuring a programmable scripting engine, SigmaMRP allows for custom cost formulas applicable to any operation within any assembly, ensuring you achieve the precise pricing you need for your business needs. Overall, SigmaMRP enhances operational efficiency and supports informed decision-making in the manufacturing process.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ESG
Founded
1998
Country
United States
Website
www.isigma.net
Vendor Details
Company Name
SigmaTEK Systems
Founded
1993
Country
United States
Website
www.sigmanest.com/products/sigmamrp/
Product Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Product Features
MRP
Bills of Material
Compliance Management
Document Management
Forecasting
Formula Management
Inventory Management
Order Management
Process Manufacturing
Product Configurator
Production Scheduling
Quality Control
Quality Management
Quote Management
Reporting/Analytics
Resource Management
Safety Management
Supplier Management
Supply Chain Management
