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Description
Manage your fleet effortlessly using your smartphone or tablet with Sigilo® Fleet Management, which incorporates cutting-edge technology to streamline the tracking of equipment records. This innovative solution is designed to provide an effective, paperless approach for documenting REPAIRS, MAINTENANCE, and INSPECTIONS in an intuitive and recognizable format. With the integration of SMiT-CHiP® technology, data is transmitted wirelessly from your equipment to your Android device, allowing you to easily view maintenance and warranty details directly from the equipment itself. This means no more searching for maintenance logs or repair information, as everything is readily available. Additionally, connect your fleet to the cloud effortlessly with the Sigilo® Cloud Unit, which is simple to install on your shop's wall and connects to a standard outlet. The Cloud Unit performs automatic scans of your fleet multiple times a day, collecting hour meter data and transmitting it directly to your cloud account, ensuring you always have the most up-to-date information at your fingertips. By utilizing this advanced system, you can enhance your operational efficiency and improve the management of your fleet like never before.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$99.00/one-time
Free Trial
No
Free Version
Yes
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Equipment Tracking Solutions
Founded
2011
Country
United States
Website
sfmgmt.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
Equipment Maintenance
Customer Database
No
Dispatch Management
No
Equipment Tracking
Yes
Inventory Control
No
Job Management
No
Maintenance Scheduling
Yes
Warranty Tracking
Yes
Work Order Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives
