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features
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support

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Description

SightMill offers Net Promoter Score (NPS), survey software that helps organizations listen to customers and collect, analyze, and respond to customer feedback in order to improve their products and services. SightMill can be used by global multinationals and startups to provide flexible customer feedback and employee engagement solutions. It offers great value, is easy to use, and has a team that will help you get started. Send feedback surveys via email, SMS, or at training events. Automate the process by linking SightMill with your CRM or helpdesk system. Multilingual support for international organizations. Start gathering feedback right away with a free trial.

Description

In the latter part of 2019, Marshall Golub, who is the Co-founder of Sighted, embarked on an online quest to find a particular product for his aging dog, only to find himself frustrated by the lack of suitable search results. This led him to ponder the extent of individuals seeking products that were barely represented online. His exploration revealed that millions of inquiries are left unanswered every single day. This realization sparked a comprehensive two-year venture into research and the creation of more than 100 websites aimed at consumer products. Throughout this endeavor, two crucial elements were identified that influence the generation of targeted search traffic: the speed of the webpage and the content crafted around these neglected consumer queries. The outcomes of this initiative have been nothing short of remarkable. Sighted's unique technology is designed to identify, evaluate, and sift through poorly addressed search queries. Subsequently, we capitalize on these inquiries by providing informative articles and displaying relevant advertisements on our network of websites, transforming unanswered questions into valuable resources for consumers. Ultimately, this approach not only meets a market need but also drives significant engagement and revenue.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Slack Yes 
Stackreaction Yes 
Zapier Yes 

Integrations

Google Analytics No 
Slack No 
Stackreaction No 
Zapier No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SightMill

Founded

2017

Country

United Kingdom

Website

sightmill.com

Vendor Details

Company Name

Sighted

Country

United States

Website

www.sighted.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Experience Management

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management Yes 
Customizable Templates Yes 
Keyword Tracking Yes 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging Yes 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching Yes 
Question Library No 
Site Intercept Survey Yes 
Skip Logic No 
Supports Audio / Images / Video Yes 

Product Features

Billing and Invoicing

Billing Portal No 
Contact Database Yes 
Contingency Billing No 
Customer Portal No 
Customizable Invoices Yes 
Dunning Management No 
Hourly Billing Yes 
Invoice History No 
Mobile Payments No 
Multi-Currency Yes 
Online Invoicing Yes 
Online Payments No 
Payment Processing Yes 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator No 

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