Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Sibyl Surveys, powered by Signet Research Pulse, identifies customers who may be at risk and provides essential tools to gather vital insights that can aid in retaining and growing your customer base, enhancing your offerings, and optimizing resource allocation. You can launch various survey campaigns tailored to specific objectives, products, events, or customer interactions. Additionally, the platform allows for unlimited custom filtering of respondents and their feedback, enabling you to categorize your client list based on any variables you select. Over time, you can track and analyze both quantitative and qualitative survey data using personalized filters, such as customer characteristics, timelines, account managers, product types, and renewal schedules. Furthermore, you have control over who within your organization has access to your survey data, ensuring that sensitive information is shared appropriately. By leveraging custom data filters to segment your audience into distinct groups, you can effectively target the right individuals for product development initiatives and relevant marketing campaigns, ultimately facilitating a more strategic approach to customer engagement. This comprehensive functionality empowers your business to make data-driven decisions that enhance overall performance and customer satisfaction.
Description
Gain insights into your customer experience by continuously tracking their satisfaction through flexible surveys like NPS, CSAT, and CES. SurveyTown offers tools to gain a deeper understanding of customer sentiment with tailored Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. Address and rectify negative feedback while promoting positive experiences by encouraging customers to share their stories on social media. Keep track of your performance over time to inform effective business strategies. You can create various surveys, including NPS, CES, CSAT, ratings, or entirely customized formats. Incorporate diverse question types into your surveys, define unique success pages, and personalize the visual aspects of your survey. Notify relevant members of your organization upon receiving responses, and easily upload your contacts to distribute surveys via email or embed them in follow-up communications like post-purchase or ticket closure emails. Additionally, you can promote your survey links through your website or social media platforms, ensuring broader reach. This comprehensive approach will enable you to enhance customer relationships and optimize overall satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Bronto Marketing Platform
No
Campaigner
No
Microsoft Excel
No
Zapier
No
Integrations
Bronto Marketing Platform
Yes
Campaigner
Yes
Microsoft Excel
Yes
Zapier
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$69 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Signet Research
Country
United States
Website
www.sibylsurveys.com
Vendor Details
Company Name
SurveyTown
Founded
2015
Country
United States
Website
surveytown.com
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No