Average Ratings 0 Ratings
Average Ratings 3 Ratings
Description
The Shortways Assistant is the digital adoption platform that supports employees who have to use dozens of applications on a daily basis!
Shortways knows that your time is precious! Our Shortways Designer interface allows you to save time when creating, modifying and publishing your user documentation!
The Shortways Assistant accompanies employees who are not familiar with the software with the help of its various aids:
Interactive step-by-step instructions
Contextual aids (first steps, user guides, training materials, business procedures, etc.)
News and new features push
Contextual FAQ
Support request
Search bar
Create and manage content independently
Dashboard and statistics
This way, your users :
Self-train and self-help in real time
Take on changes and new features more quickly
Are guided interactively, when they need it
Adopt their software more quickly
Thanks to Shortways, organisations digitalise training and reduce the number of support calls by a factor of 10.
Description
Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Oracle Fusion Cloud ERP
Yes
Workday HCM
Yes
Cegid Talentsoft
Yes
Confluence
No
Freshdesk
No
Google Analytics
No
HubSpot CRM
No
HubSpot Customer Platform
No
Ivalua
Yes
Jira
No
Integrations
Oracle Fusion Cloud ERP
Yes
Workday HCM
Yes
Cegid Talentsoft
No
Confluence
Yes
Freshdesk
Yes
Google Analytics
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Ivalua
No
Jira
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Shortways
Founded
2011
Country
France
Website
shortways.com
Vendor Details
Company Name
Userlane
Founded
2015
Country
Germany
Website
www.userlane.com
Product Features
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
No
Built-in LMS
Yes
Certification Management
No
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
Yes
Customer Success
Account Alerts
No
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Digital Adoption Platforms
Audience Segmentation
Yes
Content Creation
Yes
Contextual Guidance
Yes
Data Validation
Yes
In-App Training
Yes
Launch Management
Yes
Multi-Language
Yes
Self Service Tools
Yes
Surveys & Feedback
No
User Onboarding
Yes
Onboarding
Course Management
Yes
Document Management
Yes
E-Verify / I-9 Forms
No
Electronic Forms
No
Electronic Signature
No
Employee Handbook
Yes
Employee Portal
No
File Management
No
Job Description Management
No
Orientation Management
No
Self Service Portal
Yes
Task Management
Yes
Tax Forms
No
Training Management
Yes
Training
Academic / Education
Yes
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
Yes
Built-in LMS
No
Certification Management
No
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
No
Simulation
No
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No