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Average Ratings 3 Ratings

Total
ease
features
design
support

Description

The Shortways Assistant is the digital adoption platform that supports employees who have to use dozens of applications on a daily basis! Shortways knows that your time is precious! Our Shortways Designer interface allows you to save time when creating, modifying and publishing your user documentation! The Shortways Assistant accompanies employees who are not familiar with the software with the help of its various aids: Interactive step-by-step instructions Contextual aids (first steps, user guides, training materials, business procedures, etc.)  News and new features push Contextual FAQ Support request Search bar Create and manage content independently Dashboard and statistics This way, your users :  Self-train and self-help in real time Take on changes and new features more quickly Are guided interactively, when they need it Adopt their software more quickly Thanks to Shortways, organisations digitalise training and reduce the number of support calls by a factor of 10.

Description

Userlane is a digital adoption platform that allows anyone to learn any software in a matter of minutes. Our interactive guidance technology and virtual assistant on-demand provide contextual and tailored support for software users. Our solution is suitable for both employee training and onboarding (enterprise digitization) and customer onboarding (software vendors). Our interactive, step-by-step guides guide users through any browser-based software in real time. This helps them to achieve their goals quickly. Userlane helps customers and employees get onboarded faster, reduces support tickets by up to 75%, and improves productivity and user satisfaction. Our DAP is the perfect solution for companies with distributed workforces who want to automate and scale their support and software training.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Oracle Fusion Cloud ERP Yes 
Workday HCM Yes 
Cegid Talentsoft Yes 
Confluence No 
Freshdesk No 
Google Analytics No 
HubSpot CRM No 
HubSpot Customer Platform No 
Ivalua Yes 
Jira No 
Jira Service Management No 
Microsoft Dynamics 365 No 
Oracle Fusion Cloud HCM Yes 
SAP Store Yes 
Sage X3 Yes 
Salesforce No 
Zendesk No 

Integrations

Oracle Fusion Cloud ERP Yes 
Workday HCM Yes 
Cegid Talentsoft No 
Confluence Yes 
Freshdesk Yes 
Google Analytics Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Ivalua No 
Jira Yes 
Jira Service Management Yes 
Microsoft Dynamics 365 Yes 
Oracle Fusion Cloud HCM No 
SAP Store No 
Sage X3 No 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

We offer customized modular plans based on users, solutions, deployment, and features. Every plan includes a dedicated customer success manager and solution architect, custom SLA, in-product or phone/email support, implementation plan + strategy consulting.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Shortways

Founded

2011

Country

France

Website

shortways.com

Vendor Details

Company Name

Userlane

Founded

2015

Country

Germany

Website

www.userlane.com

Product Features

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring No 
Built-in LMS Yes 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis Yes 

Customer Success

Account Alerts No 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Digital Adoption Platforms

Audience Segmentation Yes 
Content Creation Yes 
Contextual Guidance Yes 
Data Validation Yes 
In-App Training Yes 
Launch Management Yes 
Multi-Language Yes 
Self Service Tools Yes 
Surveys & Feedback No 
User Onboarding Yes 

Onboarding

Course Management Yes 
Document Management Yes 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook Yes 
Employee Portal No 
File Management No 
Job Description Management No 
Orientation Management No 
Self Service Portal Yes 
Task Management Yes 
Tax Forms No 
Training Management Yes 

Training

Academic / Education Yes 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning No 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

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