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support

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Description

Shoreline is the only cloud reliability platform that allows DevOps engineers to build automations in a matter of minutes and fix problems forever. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud. Debugging and repairing issues is easy with advanced tooling for your best SREs, Jupyter style notebooks for the broader team, and a platform that makes building automations 30X faster by allowing operators to manage their entire fleet as if it were a single box. Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment.

Description

Challenges are prevalent within organizations. A significant portion of our corporate email activity revolves around identifying, assigning, investigating, and resolving these challenges. These issues may arise from exceptions like customer feedback or software glitches, as well as from action items assigned during weekly meetings, or during brainstorming sessions where potential solutions are discussed and require further exploration. Traditional issue management methods, such as emails and Excel spreadsheets, while user-friendly, pose difficulties in tracking issues as they shift between various individuals for investigation, often leading to them being overlooked until someone raises a concern, sparking a reactive crisis management response. Moreover, management personnel tasked with delegating and resolving these issues often find themselves dedicating substantial time to follow-ups and reminders to ascertain the current status of the issues they have initiated. This inefficiency can hinder productivity and lead to frustration among team members.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ansible Yes 
Azure Kubernetes Service (AKS) Yes 
CentOS Yes 
Docker Yes 
Envoy Yes 
Google Cloud Platform Yes 
Google Kubernetes Engine (GKE) Yes 
Grafana Cloud Yes 
Helm Yes 
Jira Yes 
JumpCloud Yes 
Omnistrate Yes 
PagerDuty Yes 
Prometheus Yes 
Python Yes 
Red Hat OpenShift Yes 
Slack Yes 
Sumo Logic Yes 
Ubuntu Yes 
VMware vSphere Yes 

Integrations

Ansible No 
Azure Kubernetes Service (AKS) No 
CentOS No 
Docker No 
Envoy No 
Google Cloud Platform No 
Google Kubernetes Engine (GKE) No 
Grafana Cloud No 
Helm No 
Jira No 
JumpCloud No 
Omnistrate No 
PagerDuty No 
Prometheus No 
Python No 
Red Hat OpenShift No 
Slack No 
Sumo Logic No 
Ubuntu No 
VMware vSphere No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Shoreline.io

Founded

2019

Country

United States

Website

www.shoreline.io

Vendor Details

Company Name

TransBit Technologies Software

Founded

2007

Country

India

Website

www.tbitsglobal.com

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics Yes 
Cost Management Yes 
Demand Monitoring No 
Multi-Cloud Management Yes 
Performance Analytics Yes 
SLA Management No 
Supply Monitoring No 
Workflow Approval Yes 

DevOps

Approval Workflow Yes 
Dashboard Yes 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports Yes 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery No 
IT Incident Management Yes 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis Yes 
Safety Management No 
Task Management No 
Ticket Management No 

Incident Response

Attack Behavior Analytics No 
Automated Remediation Yes 
Compliance Reporting Yes 
Forensic Data Retention No 
Incident Alerting Yes 
Incident Database Yes 
Incident Logs Yes 
Incident Reporting Yes 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration Yes 
Threat Intelligence No 
Timeline Analysis Yes 
Workflow Automation Yes 
Workflow Management Yes 

Issue Tracking

Assignment Management No 
Dashboard Yes 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues Yes 
Scheduling No 
Task Management No 

Log Management

Archiving No 
Audit Trails Yes 
Compliance Reporting No 
Consolidation No 
Data Visualization No 
Event Logs No 
Network Logs No 
Remediation No 
Syslogs No 
Thresholds No 
Web Logs No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring No 
Event Logs No 
History Tracking No 
Patch Management No 
Scheduling No 
User Activity Monitoring No 
Virtual Machine Monitoring Yes 

Product Features

Issue Tracking

Assignment Management No 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing No 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management Yes 

Task Management

Collaboration No 
Create Subtasks Yes 
Gamification Yes 
Gantt Charts No 
Mobile Access Yes 
Percent-Complete Tracking Yes 
Progress Tracking Yes 
Recurring Tasks No 
Reporting/Analytics Yes 
Spreadsheet View Yes 
Task Board View Yes 
Task Planning Yes 
Task Scheduling Yes 
Task Tracking Yes 
Time Tracking Yes 
To-Do List View Yes 

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