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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Begin monetizing your current website and social media platforms immediately. Incorporate a fully functional online shop directly into your site, or opt for individual product Buy Now or Add to Cart buttons to create a personalized shopping experience. Utilize your existing website, content management system, and social media accounts to promote your offerings. Market your products through your website, blog, social media profiles, and email campaigns. Connect with your customers wherever they are, whether that's on the web, social media, or by sharing product links in emails and tweets. Enjoy streamlined product and order management that integrates all your sales channels seamlessly, ensuring you stay organized and efficient in your sales efforts. Expand your reach and maximize your sales potential by leveraging every platform available to you.

Description

The leading cloud helpdesk for managing social media, alongside email, chatbots, contact forms, and review platforms, consolidates all text-based customer support channels into one seamless inbox, ensuring that no customer inquiry is overlooked. This comprehensive social customer service solution collects all incoming requests in a single ticketing system, allowing for effective task sharing and keeping the team informed. It efficiently addresses support tickets from various social media platforms like Facebook, Instagram, YouTube, and Twitter. Additionally, with live chat capabilities on your website, issues can be resolved in real-time. Take control of your support emails and enhance your website and Facebook pages with custom forms. This tool reduces the volume of support tickets while providing valuable insights into customer interactions. Additionally, it features a smart self-service FAQ option for your website, enabling customers to find answers independently. With robust statistics and insights, you can make informed adjustments to your services. Furthermore, the API allows for seamless integration with your existing internal systems, enhancing operational efficiency. Overall, this platform transforms customer service by unifying various channels and providing actionable insights for continuous improvement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook No 
Instagram No 
X (Twitter) No 
YouTube No 

Integrations

Facebook Yes 
Instagram Yes 
X (Twitter) Yes 
YouTube Yes 

Pricing Details

$9.57 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$9 per user, per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Virtuosity IT

Country

United Kingdom

Website

www.shopintegrator.com

Vendor Details

Company Name

Socialboards

Country

Norway

Website

socialboards.com/en/

Product Features

eCommerce

CRM Yes 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting Yes 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management Yes 
SEO Management No 
Shopping Cart Yes 
Templates Yes 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking No 
Content Management No 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Alternatives

Alternatives

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