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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Since its inception in 1995, Shipmate has become a reliable maritime software solution that aids Ship Owners, Ship Managers (including those in the main fleet, offshore, and tug operations), as well as Crewing and Manning Agents (for the main fleet and shipyards) by offering essential tools for managing Crewing, Payroll, Crew Scheduling, Compliance Verifications, Vessel Maintenance, and Stores Management. The effective operation of maritime organizations hinges on having robust marine software tailored to their needs. The marine management system developed by SHIPMATE is a thoughtfully crafted ERP designed specifically for the shipping sector, taking into account the unique challenges faced by maritime companies. At SHIPMATE, we appreciate the significance of specialized maritime ERP software and recognize that each marine organization possesses its own distinct characteristics. Our approach acknowledges that a “one size fits all” solution does not yield optimal results for every client. Thus, our marine ERP software is built with advanced coding capabilities that enhance functionality and adaptability. By prioritizing customization, we ensure that our clients receive a solution that truly meets their specific operational demands.

Description

An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office No 
Cisco CX Cloud No 
Genesys Cloud CX No 
Google Meet No 
Microsoft Teams No 
Zoom No 

Integrations

Avaya Cloud Office Yes 
Cisco CX Cloud Yes 
Genesys Cloud CX Yes 
Google Meet Yes 
Microsoft Teams Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SBN Technologics

Founded

1995

Country

India

Website

www.sbntech.com

Vendor Details

Company Name

Tomato.ai

Country

United States

Website

tomato.ai/

Product Features

Marine

Accounting Management Yes 
Ballast Table No 
Barcodes No 
Boat Maintenance Yes 
Manufacturing/Supplier Pricebooks No 
Marina Management No 
Maritime Crew Management Yes 
Routing No 
Scheduling Yes 
Storage Management No 

Product Features

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