Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Since its inception in 1995, Shipmate has become a reliable maritime software solution that aids Ship Owners, Ship Managers (including those in the main fleet, offshore, and tug operations), as well as Crewing and Manning Agents (for the main fleet and shipyards) by offering essential tools for managing Crewing, Payroll, Crew Scheduling, Compliance Verifications, Vessel Maintenance, and Stores Management. The effective operation of maritime organizations hinges on having robust marine software tailored to their needs. The marine management system developed by SHIPMATE is a thoughtfully crafted ERP designed specifically for the shipping sector, taking into account the unique challenges faced by maritime companies. At SHIPMATE, we appreciate the significance of specialized maritime ERP software and recognize that each marine organization possesses its own distinct characteristics. Our approach acknowledges that a “one size fits all” solution does not yield optimal results for every client. Thus, our marine ERP software is built with advanced coding capabilities that enhance functionality and adaptability. By prioritizing customization, we ensure that our clients receive a solution that truly meets their specific operational demands.
Description
An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.
API Access
Has API
No
API Access
Has API
No
Integrations
Avaya Cloud Office
No
Cisco CX Cloud
No
Genesys Cloud CX
No
Google Meet
No
Microsoft Teams
No
Zoom
No
Integrations
Avaya Cloud Office
Yes
Cisco CX Cloud
Yes
Genesys Cloud CX
Yes
Google Meet
Yes
Microsoft Teams
Yes
Zoom
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SBN Technologics
Founded
1995
Country
India
Website
www.sbntech.com
Vendor Details
Company Name
Tomato.ai
Country
United States
Website
tomato.ai/
Product Features
Marine
Accounting Management
Yes
Ballast Table
No
Barcodes
No
Boat Maintenance
Yes
Manufacturing/Supplier Pricebooks
No
Marina Management
No
Maritime Crew Management
Yes
Routing
No
Scheduling
Yes
Storage Management
No