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features
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Description

ShipSigma employs an innovative, technology-driven approach that allows clients to lower their shipping expenses without altering their choice of carriers or service quality, and we stand behind our promises with a guarantee. Our exclusive cost modeling system is seamlessly integrated into a user-friendly online interface that has established a benchmark in the small parcel sector, offering sophisticated, enterprise-grade solutions tailored for businesses of all sizes. With our cutting-edge technology, which leverages over $1 billion in real-time market insights, we have positioned ourselves as the leading provider of negotiation software and tangible results in the industry. By taking an objective look at their expenses, shippers can achieve significant reductions in shipping costs more quickly and efficiently than attempting to do so independently. We thoroughly examine your invoice data, juxtaposing your specific shipping patterns against carrier profitability indicators to facilitate better carrier agreements. In addition, our continuous weekly audits of invoices ensure that you receive savings on any lost or damaged packages, as we proactively manage claims through our platform, reinforcing our commitment to delivering value at every step. This comprehensive approach not only enhances your bottom line but also streamlines your shipping operations, making it easier than ever to optimize costs.

Description

Tracey, developed by Sendcloud, is a shipping intelligence platform hosted in the cloud that empowers e-commerce brands, third-party logistics providers, and retailers to enhance their delivery performance by transforming fragmented carrier tracking information into organized and actionable insights. This allows businesses to effectively evaluate carriers, streamline costs, and elevate the overall customer experience. The software consolidates parcel and status information from over 40 global carriers, providing real-time shipment visibility, accurately forecasting delays, and suggesting optimal transport choices based on factors like cost, reliability, transit durations, and service level agreements, rather than relying on guesswork. It facilitates the ongoing assessment and comparison of carrier performance, enables benchmarking against industry standards, and aids in negotiating more favorable carrier contracts. Additionally, Tracey automates proactive notifications for customers, significantly reducing inquiries regarding order status with estimated time of arrival predictions and alerts for any delivery issues. With the capability to integrate seamlessly with current shipping, customer service, or warehouse systems through an API, Tracey ensures that the right parcel information is accessible when needed, thus streamlining operations further. This comprehensive approach not only enhances operational efficiency but also builds stronger relationships with customers through improved communication and transparency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Sendcloud No 

Integrations

Sendcloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

ShipSigma

Country

United States

Website

shipsigma.com

Vendor Details

Company Name

Sendcloud

Founded

2019

Country

Belgium

Website

www.traceybysendcloud.com

Product Features

Parcel Audit

Auditing & Claim Filing Services No 
Automated Audit No 
Automated Claim Filing No 
Carrier Invoice Auditing No 
Cost Recovery Reporting No 
Data Import No 
Exceptions Management No 
Package Analytics No 
Predictive Analytics No 
Shipping Monitoring No 
Shipping Optimization No 
Third Party Management No 

Product Features

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Alternatives

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