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Description
SherpaDesk, an all-in-one helpdesk program, is easy to use.
Professional services with all the tools you need
You can run your business and have the time to do what you love best:
Your customers will receive world-class support
Description
This solution streamlines your customer engagement operations and efficiently resolves support inquiries. By integrating all your communication channels into a single, user-friendly platform, you can enhance the productivity of your agents, leading to happier employees. You can create response templates, automate replies to common queries, adjust customer statuses automatically, and tag customers accordingly. Simplifying your workplace not only boosts efficiency but also enhances workflow. Utilize tags, manage agent assignments, control service level agreements, apply filters, and take advantage of response templates among other features. UseDesk enables you to monitor your response times and generate performance reports for your teams. Designed for ease of use, UseDesk offers pre-configured integrations, or you can connect your systems via our open API and SDK for iOS and Android. This way, your staff can work seamlessly without the need to switch between multiple applications, facilitating a more cohesive working environment. Ultimately, this platform fosters better communication and support for your customers.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AppFollow
No
Botmother
No
Brand Analytics
No
Carrot quest
No
Facebook Messenger
No
FreshBooks
Yes
Gmail
No
Help Desk Migration
Yes
Instagram
No
Mango
No
Integrations
AppFollow
Yes
Botmother
Yes
Brand Analytics
Yes
Carrot quest
Yes
Facebook Messenger
Yes
FreshBooks
No
Gmail
Yes
Help Desk Migration
No
Instagram
Yes
Mango
Yes
Pricing Details
$39.00/month/user
Start for free and scale easily as you grow.
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.sherpadesk.com%2Fpricing
https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.sherpadesk.com%2Fpricing
Free Trial
Yes
Free Version
Yes
Pricing Details
$50 per agent per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SherpaDesk
Founded
2012
Country
United States
Website
sherpadesk.com
Vendor Details
Company Name
UseDesk
Founded
2014
Country
Russia
Website
usedesk.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
Yes
Document Management
No
Portfolio Management
No
Project Management
Yes
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
