Average Ratings 0 Ratings
Average Ratings 18 Ratings
Description
Shelf.ai revolutionizes the shopping experience with its innovative platform, which harnesses an AI-driven system shaped by over a decade of expertise in retail, artificial intelligence, and online business. This platform empowers businesses to expand their customer reach, increase order fulfillment, and foster deeper loyalty among shoppers. It serves as a B2B multimodal, device-agnostic, conversational eCommerce solution tailored for retailers. By integrating with devices like Amazon Alexa and Google Home, it provides an exceptionally adaptive and personalized shopping journey. Customers can shop online effortlessly at any time and from any location, simply by interacting with their smartphones or virtual assistants. The platform significantly reduces shopping cart abandonment rates and optimizes loyalty programs while utilizing advanced tools in artificial intelligence and machine learning. With Shelf.ai, the future of retail is not just a vision, but a reality that is reshaping the landscape of eCommerce for the better. In a world where convenience and personalization are paramount, Shelf.ai stands at the forefront, redefining how consumers engage with retail.
Description
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
API Access
Has API
API Access
Has API
Integrations
Magento
AfterShip
ChannelAdvisor
ChannelEngine
Etsy
Facebook
Google Assistant
IBM WebSphere Application Server
Microsoft Outlook
Mirakl
Integrations
Magento
AfterShip
ChannelAdvisor
ChannelEngine
Etsy
Facebook
Google Assistant
IBM WebSphere Application Server
Microsoft Outlook
Mirakl
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Shelf.AI
Country
Portugal
Website
shelf.ai/
Vendor Details
Company Name
eDesk
Founded
2012
Country
Ireland
Website
www.edesk.com
Product Features
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking