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Description

SheerID is a trusted digital trust platform that helps organizations build trust in the digital age. SheerID is a trusted eligibility verification company that makes it possible for companies instantly to verify target customers, reduce fraud and improve the user experience. SheerID uses authoritative, real-time data for the most accurate and comprehensive results. The robust digital verification platform of SheerID identifies and verifies students and military personnel, as well as other customer segments, in-store, online and/or via mobile.

Description

A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Airside Yes 
Aspireship Yes 
Extole Yes 
Mobile2CRM No 

Integrations

Airside No 
Aspireship No 
Extole No 
Mobile2CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SheerID

Founded

2011

Country

United States

Website

Sheerid.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/speech-analytics/

Product Features

Speech Analytics

Automatic Transcription Yes 
Call Center Management Yes 
Call Recording Yes 
Customer Experience Management Yes 
Data Security No 
Natural Language Processing No 
Predictive Analytics Yes 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback Yes 

Alternatives

Alternatives