Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SheerID is a trusted digital trust platform that helps organizations build trust in the digital age. SheerID is a trusted eligibility verification company that makes it possible for companies instantly to verify target customers, reduce fraud and improve the user experience. SheerID uses authoritative, real-time data for the most accurate and comprehensive results. The robust digital verification platform of SheerID identifies and verifies students and military personnel, as well as other customer segments, in-store, online and/or via mobile.
Description
A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SheerID
Founded
2011
Country
United States
Website
Sheerid.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/speech-analytics/
Product Features
Product Features
Speech Analytics
Automatic Transcription
Yes
Call Center Management
Yes
Call Recording
Yes
Customer Experience Management
Yes
Data Security
No
Natural Language Processing
No
Predictive Analytics
Yes
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
Yes