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Description
Share a refund provides transportation cost management solutions to logistics providers, small-to medium sized businesses, and global enterprises. Parcel spend can be managed by comprehensive product offerings such as Audit and Recovery, Lost and Damaged Claims Management and Carrier Agreement Optimization. Carrier Payment Remittance, GL Coding and Carrier Payment Remittance are all possible. Sharing a refund provides transportation savings, improves supply chain visibility, and provides valuable logistics data via smarter software.
Description
Tracey, developed by Sendcloud, is a shipping intelligence platform hosted in the cloud that empowers e-commerce brands, third-party logistics providers, and retailers to enhance their delivery performance by transforming fragmented carrier tracking information into organized and actionable insights. This allows businesses to effectively evaluate carriers, streamline costs, and elevate the overall customer experience. The software consolidates parcel and status information from over 40 global carriers, providing real-time shipment visibility, accurately forecasting delays, and suggesting optimal transport choices based on factors like cost, reliability, transit durations, and service level agreements, rather than relying on guesswork. It facilitates the ongoing assessment and comparison of carrier performance, enables benchmarking against industry standards, and aids in negotiating more favorable carrier contracts. Additionally, Tracey automates proactive notifications for customers, significantly reducing inquiries regarding order status with estimated time of arrival predictions and alerts for any delivery issues. With the capability to integrate seamlessly with current shipping, customer service, or warehouse systems through an API, Tracey ensures that the right parcel information is accessible when needed, thus streamlining operations further. This comprehensive approach not only enhances operational efficiency but also builds stronger relationships with customers through improved communication and transparency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Sendcloud
No
Shopify
Yes
Integrations
QuickBooks Online
No
QuickBooks Online Advanced
No
Sendcloud
Yes
Shopify
No
Pricing Details
There are no monthly service fees or hidden costs.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Share a Refund
Founded
2016
Country
United States
Website
www.sharearefund.com
Vendor Details
Company Name
Sendcloud
Founded
2019
Country
Belgium
Website
www.traceybysendcloud.com
Product Features
Freight
3PL
No
Barcoding / RFID
No
Billing & Invoicing
No
Customer Management
No
Customer Portal
No
Import / Export Management
No
International Forwarders
No
LTL Management
Yes
Local Forwarders
No
Rate Management
Yes
Shipment Tracking
Yes
Truckload Management
No
Warehouse Management
No
Waybills
No
Parcel Audit
Auditing & Claim Filing Services
Yes
Automated Audit
Yes
Automated Claim Filing
Yes
Carrier Invoice Auditing
Yes
Cost Recovery Reporting
Yes
Data Import
Yes
Exceptions Management
Yes
Package Analytics
Yes
Predictive Analytics
No
Shipping Monitoring
Yes
Shipping Optimization
Yes
Third Party Management
Yes
Shipping
Air Shipping
No
Bills of Lading
No
Container Shipping
No
Freight Shipping
No
Ground Shipping
No
Import / Export
No
Ocean Shipping
No
Parcel Shipping
No
Quotes / Estimates
Yes
Shipment Tracking
Yes
Warehouse Management
No
Supply Chain Management
Demand Planning
No
Electronic Data Interchange
Yes
Import / Export Management
No
Inventory Management
No
Order Fulfillment
No
Order Management
No
Sales & Operations Planning
No
Shipping Management
Yes
Supplier Management
No
Transportation Management
Yes
Warehouse Management
No
Transportation Management
Billing & Invoicing
Yes
Carrier Management
No
Customer Management
No
Dispatch Management
No
Driver Management
No
Fleet / Equipment Management
No
Load Management
No
Order Management
No
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Shipment Management
Yes
