Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Gather genuine feedback as users engage with your product, and our AI transforms this input into actionable tasks. Collect direct insights from your customers to swiftly tackle concerns privately while publicly acknowledging positive feedback. Through topic modeling, feedback is converted into prioritized tasks based on the volume of responses received. At the start of your onboarding, provide a link or a CSV file, and we will process your feedback into manageable tasks. Utilize sentiment analysis to direct positive comments toward review sites. In the past, analyzing extensive hours of recordings was a daunting task that required a large workforce. Seven24 efficiently collects and assesses feedback to gauge sentiment, encouraging users to post positive reviews on platforms such as Google Maps and Trustpilot. Meanwhile, negative responses lead to actionable tasks displayed on your dashboard, enabling you to resolve issues promptly and foster customer loyalty. With Seven24’s generative AI, the once labor-intensive analysis of extensive feedback has become a seamless experience, simplifying your operations and enhancing customer engagement. Now, organizations can act swiftly and effectively in response to their users' voices.
Description
Social Point by Open Point is a community participation platform built to help organizations connect with more people and collect meaningful feedback across projects. The platform helps teams replace fragmented engagement tools with one connected system for participation, visual project communication, reporting, and insight generation. It includes more than 40 dynamic engagement tools that support surveys, map-based feedback, polls, questions, budgeting exercises, idea walls, story collection, moderated conversations, and discussion forums. Social Point by Open Point is designed to reach beyond the loudest voices by offering rich, interactive, and accessible ways for people to contribute. Teams can customize tools, fields, workflows, and project designs to fit their organization’s engagement process. Real-time reporting gives access to community sentiment as feedback comes in, helping teams understand what people are saying and act faster. AI-powered insight helps turn scattered input into clearer patterns, trends, and decision-ready information. The platform also supports IAP2 success through globally recognized training, official certification, expert facilitation, case studies, and practical engagement guidance. Social Point by Open Point helps governments, infrastructure teams, utilities, transit agencies, and other organizations build trust while turning community feedback into real-world project impact.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$49 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Seven24
Country
Canada
Website
www.seven24.ai/
Vendor Details
Company Name
Open Point
Founded
2013
Country
Australia
Website
www.openpoint.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No