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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SessionM offers a customer engagement and loyalty platform that enhances personalized and rewarding interactions for major global brands, with a focus on sectors such as Restaurants, Retail, Consumer Goods, and Travel. By designing a unique loyalty experience, businesses can encourage high-value customer behaviors while also collecting crucial insights into customer analytics and preferences. The platform's adaptable features support the development of tailored loyalty programs and individualized experiences. Seize pivotal moments by promptly addressing customer signals across a variety of channels. By integrating machine learning and real-time decision-making, SessionM enables businesses to engage customers seamlessly, enhancing interactions and overall engagement. Additionally, SessionM's technology accumulates both real-time and historical first-party data from various channels, creating comprehensive 360-degree customer profiles that are actionable for all systems, thereby optimizing customer relationship management. This capability not only improves customer satisfaction but also drives long-term loyalty and engagement.

Description

At ethosIQ, we gather and integrate diverse data from various platforms in real-time. By transforming substantial data into practical insights, ethosIQ puts valuable information right at your fingertips. Experience the limitless possibilities of data by requesting a demonstration. The Customer Engagement Platform (CEP) from ethosIQ compiles interactions and application data from numerous vendors and channels across different systems to form a unified and detailed perspective. This platform helps pinpoint and rectify data integrity challenges across various sources, ensuring consistently valuable reporting insights. Such insights empower your organization to optimize resource management, elevate customer experiences, and strengthen relationships through contact center interactions. Furthermore, the CEP collects both real-time and historical data, presenting a comprehensive narrative of the customer journey in one accessible location, ultimately enhancing strategic decision-making. With ethosIQ, the future of data-driven insights is bright and full of potential.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office No 
Calabrio Quality Management No 
Continuum PSA No 
Extole Yes 
Genesys Cloud CX No 
Google Cloud Platform No 
NICE Actimize X-Sight No 
Olo Yes 
Oracle Cloud Infrastructure No 
Verint Predictive Modeling No 
Verizon Cloud No 

Integrations

Avaya Cloud Office Yes 
Calabrio Quality Management Yes 
Continuum PSA Yes 
Extole No 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
NICE Actimize X-Sight Yes 
Olo No 
Oracle Cloud Infrastructure Yes 
Verint Predictive Modeling Yes 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Mastercard

Country

United States

Website

www.sessionm.com

Vendor Details

Company Name

ethosIQ

Founded

2009

Country

United States

Website

www.ethosiq.com/customer-engagement-platform/

Product Features

Customer Data Platforms (CDP)

Behavioral Analytics Yes 
Campaign Management Yes 
Customer Profiles Yes 
Customer Segmentation Yes 
Data Integration Yes 
Data Matching Yes 
GDPR Compliance Yes 
Personalization Yes 
Predictive Modeling Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Loyalty Management

CRM No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System No 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System No 
Referral Tracking No 
Rewards Management No 
White Label No 

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Alternatives

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CrowdTwist

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Alternatives

Preferred Patron Loyalty Reviews

Preferred Patron Loyalty

Preferred Patron Loyalty, LLC