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Description
Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.
Description
Utilize amberSearch to alleviate your team's frustrations and enhance productivity. By leveraging amberSearch, you can prioritize value-driven tasks instead of spending time on repetitive internal searches. It empowers you to focus on your objectives by quickly verifying whether pertinent information is already accessible before embarking on new projects. As our world shifts toward greater asynchronicity, amberSearch eliminates the need to rely on colleagues for answers; it provides them instantly. With the growing decentralization of information, accessing existing knowledge can become unnecessarily complicated, but amberSearch serves as a centralized hub from which users can seamlessly navigate various systems. Its rapid acceptance among users highlights the significant benefits it offers, ensuring that teams can maximize their efficiency and output. Furthermore, the ease of access and streamlined processes provided by amberSearch foster a more collaborative working environment.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SERVICEWARE
Founded
1998
Country
Germany
Website
serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge
Vendor Details
Company Name
amberSearch
Country
Germany
Website
ambersearch.de/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery