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ease
features
design
support

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Description

Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.

Description

Utilize amberSearch to alleviate your team's frustrations and enhance productivity. By leveraging amberSearch, you can prioritize value-driven tasks instead of spending time on repetitive internal searches. It empowers you to focus on your objectives by quickly verifying whether pertinent information is already accessible before embarking on new projects. As our world shifts toward greater asynchronicity, amberSearch eliminates the need to rely on colleagues for answers; it provides them instantly. With the growing decentralization of information, accessing existing knowledge can become unnecessarily complicated, but amberSearch serves as a centralized hub from which users can seamlessly navigate various systems. Its rapid acceptance among users highlights the significant benefits it offers, ensuring that teams can maximize their efficiency and output. Furthermore, the ease of access and streamlined processes provided by amberSearch foster a more collaborative working environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SERVICEWARE

Founded

1998

Country

Germany

Website

serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Vendor Details

Company Name

amberSearch

Country

Germany

Website

ambersearch.de/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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