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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Whether it’s telecommuting or providing exceptional customer support to your clientele, efficiently managing your company’s knowledge is crucial in this era of swift digital transformation and economic challenges. A robust knowledge base must be readily available at all times and from any location. If your helpdesk fails to keep pace with the evolution of your company’s knowledge and the dynamic environment around it, you may jeopardize both the immediate and future success of your enterprise. Furthermore, even in less severe situations, prolonged processing times and low first-contact resolution rates can create a significant and unnecessary competitive edge for others. The rise of remote work and telecommuting further complicates the in-person exchange and flow of information, making it imperative to ensure seamless communication and access to resources. Thus, establishing an agile knowledge management system becomes essential for navigating these challenges effectively.

Description

Gain immediate access to essential company information, enabling your team to thrive. IT frequently asked questions are available for new hire onboarding and training purposes. Chatbots designed for employees can assist with policies regarding PTO, sick leave, and remote work, among other inquiries. Additionally, these chatbots provide answers to questions about payroll and 401k plans. There’s even a specialized chatbot tailored for long-term projects that involve collaboration between multiple teams. Ultimately, all company knowledge is readily accessible, serving as a great source of inspiration. This setup is especially beneficial for distributed teams comprising over 100 employees. Our integration with Notion allows for the direct import of Notion pages into Wizi AI, enhancing usability. We also support data sources in Markdown (.md) and text file (.txt) formats for added flexibility. Importantly, your colleagues won't require a subscription to utilize the chatbot, as it is readily available to all employees with a company email domain by default. This accessibility ensures that everyone can benefit from the wealth of information at their fingertips.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ChatGPT
Markdown
Notion

Integrations

ChatGPT
Markdown
Notion

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SERVICEWARE

Founded

1998

Country

Germany

Website

serviceware-se.com/solutions/serviceware-platform/serviceware-knowledge

Vendor Details

Company Name

Wizi

Website

wizi.ai/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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