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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Have you ever thought about the best way to handle your organization's service finances? Look no further than Serviceware. With exceptional Enterprise Service Management, Serviceware boasts a distinctive suite of solutions designed to digitize and automate service processes, addressing challenges across IT, HR, and Customer Shared Services seamlessly. Serving over 900 customers, including eight of the thirty companies on the German DAX-30 stock index, Serviceware plays a vital role in enhancing corporate performance planning and financial management for IT and shared services. Additionally, their new scheduling app offers a hassle-free way for patients and customers to book appointments through the Serviceware Resources scheduler. In a noteworthy development, Serviceware is expanding its collaboration with KPMG, unveiling a joint service offering tailored for businesses working in transfer pricing. Moreover, the BARC Planning Survey 20 has recognized Serviceware Performance with 37 top rankings as a leading vendor for planning and analytics in the DACH region, further solidifying its reputation in the industry. It's clear that Serviceware is setting the standard for service management solutions.

Description

Created by Shining Brow Software, The Service Manager is a cutting-edge solution that offers businesses, regardless of their size, remarkable oversight of their field service operations and job costing functions. Specifically tailored for companies involved in the installation, support, servicing, and maintenance of assets, The Service Manager enables users to effectively handle customer data, keep track of service histories, organize and assign tasks, manage expenses, oversee service contracts, generate estimates, issue invoices, and perform various additional tasks. Key functionalities encompass preventative maintenance, contract management, service order tracking, quote generation, graphical dispatching, and efficient resource scheduling, among others, ensuring a comprehensive approach to service management. This software not only enhances operational efficiency but also empowers teams to deliver superior customer service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1000 per month
Free Trial No 
Free Version No 

Pricing Details

$795.00/one-time
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Serviceware

Founded

1998

Country

Germany

Website

serviceware-se.com

Vendor Details

Company Name

Shining Brow Software

Founded

2003

Country

United States

Website

www.shiningbrowsoftware.com

Product Features

Financial Management

Budgeting & Forecasting Yes 
Cash Management Yes 
Consolidation / Roll-Up Yes 
Currency Management Yes 
Financial Reporting Yes 
Investment Management Yes 
Project Management Yes 
Revenue Recognition Yes 
Risk Management Yes 
Tax Management Yes 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management No 
Customer Database Yes 
Dispatch Management No 
Electronic Signature No 
Inventory Management Yes 
Mobile Access No 
Payment Collection in the Field Yes 
Quotes / Estimates No 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management No 
Customer Database Yes 
Inventory Control No 
Job Management Yes 
Job Tracking Yes 
Mobile Access No 
Routing No 
Scheduling Yes 
Self Service Portal No 
Service History Tracking Yes 
Technician Management No 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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