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Description
ServiceSkills is a comprehensive eLearning platform that provides a carefully selected array of soft skills training courses aimed at enhancing employee performance. Featuring hundreds of modules on customer service, team collaboration, management training, and creating a respectful workplace, this solution is enriched with quizzes, feedback on answers, and reminders of essential points. A powerful administrative management system allows supervisors to assign courses, track progress, and identify areas needing improvement. You can request a demo code to see how it can benefit your organization. It’s important to acknowledge that your team members strive to excel in their roles, but exceptional interpersonal skills do not develop on their own. ServiceSkills equips your workforce with an extensive range of soft skills, including customer service proficiency, customer success strategies, effective business writing, best practices for online meetings, workplace respect, team building techniques, email etiquette, conflict resolution strategies, internal customer relations, foundational selling skills, ethics training, diversity awareness, and ways to tackle harassment and bullying, as well as mentoring skills. By investing in this training, you can foster a more capable and cohesive team.
Description
dominKnow | ONE is a cloud-based platform designed to support the full lifecycle of learning content—from creation and translation through dynamic delivery and continuous updates. Rather than treating authoring, localization, and publishing as separate steps or tools, dominKnow | ONE brings them together in a single environment built for scale and long-term maintenance.
Teams can create structured learning content, responsive modules, and software simulations within one platform, then manage all language versions inside a single course using AI-assisted translation and review workflows. This approach eliminates the need to duplicate courses by language or audience and significantly reduces the operational overhead typically associated with localization and global updates.
Content can be delivered in multiple ways from the same source: packaged for LMSs using SCORM, AICC, or xAPI, published dynamically as web-based learning or searchable knowledge base content, or output for print and presentation use. Updates are made once and pushed instantly wherever the content is delivered, without republishing packages, reassigning learners, or resetting progress.
Built as a web-based, collaborative system, dominKnow | ONE supports real-time authoring, review, and reuse across teams and projects. Shared content, centralized assets, and structured components make it possible to support multiple audiences and delivery points while maintaining consistency, governance, and control as learning programs grow.
API Access
Has API
No
API Access
Has API
Yes
Integrations
EdTek LMS Services
No
Meridian Global LMS
No
Watershed
No
Integrations
EdTek LMS Services
Yes
Meridian Global LMS
Yes
Watershed
Yes
Pricing Details
$2990.00/year
Price is for up to 20 users.
Free Trial
No
Free Version
No
Pricing Details
$1997/year/user
Business - $1997/year per author
Powerful authoring for small teams with big training ambitions.
Business Plus - $2497/year per author
Authoring for teams of 5 or more looking for greater power and efficiency in the content development workflow.
Enterprise: Contact us
For Large teams requiring advanced authoring and granular control of deployment and security options.
Powerful authoring for small teams with big training ambitions.
Business Plus - $2497/year per author
Authoring for teams of 5 or more looking for greater power and efficiency in the content development workflow.
Enterprise: Contact us
For Large teams requiring advanced authoring and granular control of deployment and security options.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ServiceSkills
Country
United States
Website
www.serviceskills.com
Vendor Details
Company Name
dominKnow, Inc.
Founded
1997
Country
Canada
Website
www.dominknow.com
Product Features
Course Authoring
Content Import / Export
No
Course Publishing
No
Gamification
No
Instructor-Led Courses
No
Interactive Content
No
PowerPoint Conversion
No
Self-Paced Courses
No
Storyboarding
No
Template Management
No
Test / Quiz Creation
No
Video Management
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
Yes
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Course Authoring
Content Import / Export
Yes
Course Publishing
Yes
Gamification
Yes
Instructor-Led Courses
No
Interactive Content
Yes
PowerPoint Conversion
Yes
Self-Paced Courses
Yes
Storyboarding
Yes
Template Management
Yes
Test / Quiz Creation
Yes
Video Management
Yes
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
No
Mobile Learning
Yes
Simulation
Yes
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No