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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

ServiceNetwork™, which unifies and simplifies contract service for Authorizers and Service Providers, is called ServiceNetwork. A program to manage and onboard a provider network. It also allows you to view and track services in progress. An Authorizer will guide you through the process of receiving, servicing, reporting back, and setting up a workflow. A portal that allows consumers to request services, choose locations, schedule appointments, and track service status. Appointment scheduling and consumer engagement. Connection to the Service Provider network. Qualification of the provider and the location. Technician-led workflows. Adjudication and resolution. There are more than 2000+ walk-in service centers in North America and mail-in depots. The majority of these locations are owned by large and medium-sized retail brands. These service providers are already available on our platform and can be quickly onboarded. You can add additional partners through our provider portal, our application, or integrate through our service provider API.

Description

Ecratum is a B2B platform designed to streamline the way manufacturers across various sectors manage their relationships with clients and suppliers swiftly and effectively. With a strong emphasis on Supplier Relationship Management and Customer Service Management, ecratum provides a range of Software-as-a-Service solutions that can be deployed quickly and cost-effectively. Catering to both small and large enterprises, the platform is accessible to anyone with an internet connection and a web browser, allowing for immediate use. Ecratum is committed to helping manufacturing professionals tackle their repetitive and labor-intensive tasks, enabling them to concentrate on their most important responsibilities. By empowering small and medium-sized manufacturers and traders to take control of their supplier and customer dynamics, ecratum plays a vital role in enhancing efficiency, reducing risks, and securing a competitive edge. Use ecratum to potentially halve your processing time by utilizing a single, unified platform, ultimately fostering better collaboration and productivity within the manufacturing ecosystem.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$600 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ServiceCentral

Founded

1991

Country

United States

Website

servicecentral.com/products/servicenetwork/

Vendor Details

Company Name

ecratum

Founded

2013

Country

Germany

Website

ecratum.com

Product Features

Warranty Management

Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking

Product Features

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

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Alternatives

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