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features
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support

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Description

ServiceNetwork™, which unifies and simplifies contract service for Authorizers and Service Providers, is called ServiceNetwork. A program to manage and onboard a provider network. It also allows you to view and track services in progress. An Authorizer will guide you through the process of receiving, servicing, reporting back, and setting up a workflow. A portal that allows consumers to request services, choose locations, schedule appointments, and track service status. Appointment scheduling and consumer engagement. Connection to the Service Provider network. Qualification of the provider and the location. Technician-led workflows. Adjudication and resolution. There are more than 2000+ walk-in service centers in North America and mail-in depots. The majority of these locations are owned by large and medium-sized retail brands. These service providers are already available on our platform and can be quickly onboarded. You can add additional partners through our provider portal, our application, or integrate through our service provider API.

Description

Through the use of the eAdjudication® software managed service, trial leaders can effectively oversee timelines, adapt to fluctuating circumstances and results, and track trends in provider performance and adherence to protocols throughout the extended duration of trials. This innovative, comprehensive managed software service helps prevent unforeseen expenses and timeline violations in Endpoint Adjudication Studies. The eAdjudication® Managed Software Service stands out as the most effective solution for managing Endpoint Adjudication (CEC). By collaborating with the eAdjudication® platform and Ethical's staff, study teams, committee members, and clinical organizations can engage seamlessly in real-time within a user-friendly and GxP-compliant framework, eliminating the inefficiencies, costs, and errors associated with manual processes. Furthermore, the all-inclusive nature of eAdjudication® services facilitates the smooth integration and adoption of EA software across eClinical organizations, enhancing overall operational efficiency. In doing so, it empowers research teams to focus on delivering quality results without being hindered by logistical challenges.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ServiceCentral

Founded

1991

Country

United States

Website

servicecentral.com/products/servicenetwork/

Vendor Details

Company Name

Ethical

Founded

2013

Country

Switzerland

Website

www.endpointadjudication.com

Product Features

Warranty Management

Contract Management Yes 
Eligibility Verification Yes 
For Field Service Yes 
For General Contractors No 
For Manufacturers Yes 
Parts Management Yes 
Policy Management Yes 
Product Registration Yes 
Repair Management Yes 
Returns Management Yes 
Service Management Yes 
Warranty Tracking Yes 

Product Features

Clinical Trial Management

21 CFR Part 11 Compliance Yes 
Document Management No 
Electronic Data Capture Yes 
Enrollment Management No 
HIPAA Compliant No 
Monitoring Yes 
Patient Database No 
Recruiting Management No 
Scheduling No 
Study Planning Yes 

Alternatives

Alternatives

Complete Claims Reviews

Complete Claims

Complete Health Systems
TrialStat Reviews

TrialStat

TrialStat Solutions