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features
design
support

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Description

ServiceMax, a leader in cloud-based field services solutions, can transform your field service organization. ServiceMax is built on the Salesforce platform and powers a new generation of field service experiences. The platform provides end-to-end field services solutions including workforce optimization, advanced dispatch, parts logistics and depot repair, inventory & depot repairs, social collaboration, and installed base entitlements.

Description

iMARS serves as a comprehensive solution for the maintenance and repair of containers, acting as a smart tool for ocean carriers and container leasing businesses. It offers a unified platform that ensures all parties involved in the maintenance and repair process can efficiently manage their operations with clarity and effectiveness. This modular software consists of various independently installable components, including M&R workflow, depot tariff checks, approval validations, proforma invoicing, and analytical reporting. By facilitating quicker decision-making and better approval tracking, iMARS enhances the operational efficiency of container owners and M&R managers alike. The system is designed to streamline the approval timelines, ultimately driving down costs associated with maintenance and repair activities. Additionally, it allows for the customization of M&R workflows and incorporates validation checks for repair codes. Assignments for cost recovery can also be made to recovery agents, ensuring a systematic follow-up on repair expenditures. With its user-friendly interface, iMARS significantly contributes to optimizing the overall container maintenance process.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Citizen RIMS No 
Magic EDI Service Yes 
Runbook Yes 
SkyRingAI Yes 
Xinix Yes 
frontline.io Yes 

Integrations

Citizen RIMS Yes 
Magic EDI Service No 
Runbook No 
SkyRingAI No 
Xinix No 
frontline.io No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

PTC

Founded

1985

Country

United States

Website

www.ptc.com/en/products/servicemax

Vendor Details

Company Name

iInterchange Systems

Country

India

Website

www.iinterchange.com/container-maintenance-and-repair/

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

HVAC

Billing & Invoicing Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Maintenance Scheduling Yes 
Mobile Access Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Work Order

Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Control Yes 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates Yes 
Recurring Appointments Yes 
Routing Yes 
Scheduling Yes 
Task Management Yes 

Product Features

Logistics

3PL No 
Barcoding / RFID No 
CRM No 
Container Tracking No 
Cross Docking No 
Fleet Management No 
Inventory Management No 
Order Management No 
Purchasing No 
Scheduling No 
Shipping Management No 
Transportation Management No 

Maintenance Management

Asset Tracking No 
Billing & Invoicing No 
Calibration Management No 
Dispatch Management No 
Inventory Control No 
Inventory Management No 
Key & Lock Management No 
Mobile Access No 
Planning Calendar No 
Predictive Maintenance No 
Preventive Maintenance No 
Purchasing No 
Scheduling No 
Service History Tracking No 
Technician Management No 
Work Order Management No 

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