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Description
ServiceDesk Plus is a web-based, fully-featured ITSM suite that is specifically designed for managed service providers. This all-in one ITSM solution provides comprehensive help desk, service desk and asset management in a multi-tenant architecture that has strong data segregation. This allows service providers to provide services and support to multiple clients through centralized controls.
Description
Sunrise IT Service Management is a comprehensive platform to manage today's process-centric IT organization.
Today's IT department acts as an organizational enabler and business supporter. Help desk software can manage a wide range of operations and processes to ensure successful technology investments.
Sunrise IT Service Management software provides an end-to-end solution to support your organization's goals, not just IT departments.
API Access
Has API
No
API Access
Has API
No
Integrations
Automox
No
ChatGPT
No
Docusign
No
Jira Work Management
No
Lansweeper
No
Mailchimp
No
Microsoft Exchange
No
Microsoft Graph
No
Microsoft Intune
No
Microsoft Planner
No
Integrations
Automox
Yes
ChatGPT
Yes
Docusign
Yes
Jira Work Management
Yes
Lansweeper
Yes
Mailchimp
Yes
Microsoft Exchange
Yes
Microsoft Graph
Yes
Microsoft Intune
Yes
Microsoft Planner
Yes
Pricing Details
$1445 per year
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ManageEngine
Founded
1996
Country
India
Website
www.manageengine.com/products/service-desk-msp/
Vendor Details
Company Name
Sunrise Software
Founded
1994
Country
United Kingdom
Website
www.sunrisesoftware.com
Product Features
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
MSP
Backup Management
No
Billing & Invoicing
Yes
CRM
No
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
Yes
Project Management
No
Proposal Generation
Yes
Quote Management
No
Resource Management
No
Time & Expense Tracking
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
No
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
