Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
Interactive video software. Turn your videos into interactive experiences. Integrate clickable content that can easily be measured and optimized in real-time. High-tech video technology. You can make watching videos more active than passive. Vudoo's innovative software allows you to add clickable features to get viewers interested. Interactive experiences for all audiences. Interactive video is a great way to use video for internal communication, marketing, or learning and development. Engage viewers with an interactive video that will leave a lasting impression and offer a new way for them to learn, sell or inform. Increase engagement and conversion. In-video forms, links or calls to actions that convert views into leads, traffic, purchases, traffic, engagement, and more will make your videos more effective. Gain richer insights. To uncover deeper insights than ordinary video can offer, go beyond play rates or completion rates.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Acqueon
Yes
Adobe After Effects
No
Adobe Experience Manager
No
Adobe Premiere Pro
No
Amazon Connect
Yes
Avaya Aura
Yes
Brightcove
No
Magento
No
Shopify
No
Webex Contact Center
Yes
Integrations
Acqueon
No
Adobe After Effects
Yes
Adobe Experience Manager
Yes
Adobe Premiere Pro
Yes
Amazon Connect
No
Avaya Aura
No
Brightcove
Yes
Magento
Yes
Shopify
Yes
Webex Contact Center
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
Vudoo
Founded
2018
Country
Australia
Website
www.vudoo.com
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video Marketing
Analytics / Reporting
Yes
Chat / Messaging
No
Customizable Branding
Yes
Customizable CTAs
Yes
Lead Capture
Yes
Media Library
Yes
Multi-Platform Distribution
No
ROI Tracking
Yes
Social Sharing
No
Templates
No
Video Editing
No