Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
Transform your community into skilled video storytellers and streamline your video marketing efforts with user-generated content all in one seamless platform. Vloggi empowers you to engage your audience like never before, enabling you to crowdsource video clips efficiently, edit, compile, and release genuine content that garners higher engagement, improved ROI, and fosters trust. With Vloggi, you can produce tailored customer videos that resonate with your audience, as each uploaded clip is automatically branded and formatted, eliminating the delays that come with traditional editing. Each project on Vloggi features a unique upload link accompanied by fully customizable landing pages, allowing for easy integration and access. Instantly convert uploaded clips into polished videos, minimizing reliance on influencers, video editors, and content creators. Once you apply branding elements to your video templates, you can effortlessly reuse them throughout your social media and digital marketing campaigns, maximizing efficiency and consistency. By harnessing the collective creativity of your community, you're not just creating content; you're building a vibrant ecosystem of engagement and collaboration.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Acqueon
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Facebook
No
Instagram
No
LinkedIn
No
Webex Contact Center
Yes
X (Twitter)
No
YouTube
No
Integrations
Acqueon
No
Amazon Connect
No
Avaya Aura
No
Facebook
Yes
Instagram
Yes
LinkedIn
Yes
Webex Contact Center
No
X (Twitter)
Yes
YouTube
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
Vloggi
Founded
2018
Country
Australia
Website
vloggi.com
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Customer Advocacy
Advocate Management
No
Campaign Management
No
Communication Management
No
Community Management
No
Gamification
No
Referral Tracking
No
Reporting/Analytics
No
Rewards Program
No
Social Engagement
No
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No