Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
We encourage our clients to unleash their imagination and creativity when creating video templates for their audience. The VidVocal platform is designed to be flexible, catering to a wide range of video personalization requirements. You envision it, and at VidVocal, we bring your vision to life with distinctive and personalized videos that resonate with customers. Our team at VidVocal collaborates closely with clients, pushing the limits to blend and integrate various video components, ensuring the most captivating personalized experiences. By incorporating multiple data signals from diverse sources, you can enhance your projects with unique touches that make your videos stand out. Additionally, VidVocal offers a secure mode that ensures no personally identifiable information (PII) is stored, prioritizing customer privacy. We believe in the power of sharing, enabling you to effortlessly distribute videos customized for specific social media platforms, reaching your audience effectively. With VidVocal, creativity knows no bounds, allowing you to craft truly unforgettable video experiences.
API Access
Has API
No
API Access
Has API
No
Integrations
Acqueon
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Facebook
No
LinkedIn
No
Webex Contact Center
Yes
WhatsApp
No
X (Twitter)
No
Integrations
Acqueon
No
Amazon Connect
No
Avaya Aura
No
Facebook
Yes
LinkedIn
Yes
Webex Contact Center
No
WhatsApp
Yes
X (Twitter)
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per year
5,000 credits
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
Vidvocal
Country
India
Website
vidvocal.com
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No