Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
VidPopup allows you to interact in real-time with your visitors. You can easily customize your videos with its easy-to use tools. You can be confident that your videos will look great across all devices because it is mobile responsive.
API Access
Has API
No
API Access
Has API
No
Integrations
AWeber
No
Acqueon
Yes
Amazon Connect
Yes
Amazon S3
No
Avaya Aura
Yes
GetResponse
No
Mailchimp
No
Webex Contact Center
Yes
Zapier
No
Integrations
AWeber
Yes
Acqueon
No
Amazon Connect
No
Amazon S3
Yes
Avaya Aura
No
GetResponse
Yes
Mailchimp
Yes
Webex Contact Center
No
Zapier
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39 per month
Unlimited Vidpopup.
Unlimited Video Recording.
Maximum 3 steps per Vidpopup.
10,000 Vidpopup Plays per month.
CSV + 3 Autoresponders.
S3 Storage.
Vidpopup Branding.
10 Video Templates
Unlimited Video Recording.
Maximum 3 steps per Vidpopup.
10,000 Vidpopup Plays per month.
CSV + 3 Autoresponders.
S3 Storage.
Vidpopup Branding.
10 Video Templates
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
Atlas Web Solutions
Founded
2020
Country
Morocco
Website
vidpopup.com/deal/
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video Marketing
Analytics / Reporting
Yes
Chat / Messaging
No
Customizable Branding
Yes
Customizable CTAs
No
Lead Capture
Yes
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
Yes
Templates
Yes
Video Editing
No