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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

We assist you in captivating and drawing in a larger audience by introducing innovative methods for discovering the environment around you. This experience will evoke a sense of presence that rivals actually being there in person. Design and oversee interactive videos that enchant and engage your viewers. We provide a platform for hosting your videos, allowing you to share them with a global audience. Small non-profits face the challenge of utilizing video content to navigate the complexities of today's world while connecting with their members, supporters, and local communities. We recognize the hurdles that come with operating on tight budgets. Togotiki is dedicated to empowering small community organizations to effectively communicate their messages and increase awareness. By linking your 360˚ images with our interactive hotspots, you can create an immersive 360˚ Virtual Tour. Additionally, you can add photos, videos, or 360 media to generate pop-up windows for a richer experience. Embedding your 360˚ Virtual Tour onto your secure website is incredibly straightforward; it only requires a simple click, copy, and paste. With these tools, your organization can enhance its outreach and impact significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acqueon Yes 
Amazon Connect Yes 
Avaya Aura Yes 
Webex Contact Center Yes 

Integrations

Acqueon No 
Amazon Connect No 
Avaya Aura No 
Webex Contact Center No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

TogoTiki

Country

United States

Website

togotiki.com

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

Product Features

Transcription

AI / Machine Learning Yes 
Annotations No 
Audio/Video File Upload Yes 
Automatic Transcription Yes 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search Yes 
Multi-Language Support Yes 
Natural Language Processing (NLP) No 
Playback Controls Yes 
Speech Recognition Yes 
Subtitles Yes 
Text Editor Yes 
Timecoding Yes 

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding Yes 
Customizable CTAs Yes 
Lead Capture Yes 
Media Library Yes 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing Yes 
Templates No 
Video Editing Yes 

Virtual Tour

360-Site Stream Yes 
Conversion Tracking No 
Drag & Drop Yes 
Floor Plans & Maps Yes 
Flyer Templates No 
For Hospitality Yes 
For Real Estate Yes 
Hotspot Yes 
Lead Capture Yes 
Panoramas No 
Social Media Integration Yes 
Social Sharing No 
Virtual Reality Yes 
Voice-Over / Audio Yes 

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