Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
Video can help you build long-lasting relationships. Our personalized video platform makes engaging your audience easy. It helps drive events and enrollments, raise awareness, and funds, and turns first-time donors into life-long supporters. Personalize messages en masse - record videos back-to-back with no delay! The process is even faster when you can use your team to speed it up. To record a single video for your cohort, group your recipients by name, class years and other criteria. These data points can be combined into the written elements of the platform. Recipients have the option to respond to ThankViews with their own videos. This is a great way to get feedback and reviews. To get your audience to act after watching, you can add buttons or insert giving forms. Ask your students, scholars, and staff to request specific video content. All of this material will be returned to your library for review.
API Access
Has API
No
API Access
Has API
No
Integrations
Acqueon
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Axis LMS
No
Givebutter
No
Stackreaction
No
Webex Contact Center
Yes
Integrations
Acqueon
No
Amazon Connect
No
Avaya Aura
No
Axis LMS
Yes
Givebutter
Yes
Stackreaction
Yes
Webex Contact Center
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Billed annually with discount incentives for multiple year subscriptions.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
ThankView
Founded
2015
Country
United States
Website
thankview.com
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video Making
Animation
No
Collaboration Tools
No
Customizable Branding
Yes
Drag & Drop
No
Media Library
No
Privacy Options
No
Social Sharing
Yes
Templates
No
Text Overlay
No
Text to Video
No
Video Capture
Yes
Voice-Over
No
Video Marketing
Analytics / Reporting
Yes
Chat / Messaging
No
Customizable Branding
Yes
Customizable CTAs
Yes
Lead Capture
Yes
Media Library
Yes
Multi-Platform Distribution
Yes
ROI Tracking
No
Social Sharing
Yes
Templates
No
Video Editing
Yes