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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

Straas offers comprehensive video solutions designed for marketers, along with additional consulting and system integration support. By utilizing Straas, you can efficiently create and deploy your own video applications and marketing campaigns, greatly reducing the time it takes to launch. The platform provides an SDK/API that facilitates seamless integration into websites, applications, and social media channels. It is adaptable for integration with CRM systems or other third-party applications. Straas also presents a cost-effective approach to video system development and ongoing maintenance. With adaptive bitrate technology, video quality can adjust automatically to enhance user experience. The service enables broadcasting and viewing across a variety of devices and platforms, while supporting numerous video file formats. Additionally, it allows for live streaming to popular social media platforms like Facebook, YouTube, and Twitch, catering to the needs of gaming, sports, and corporate events. This empowers marketers to extend their brand visibility significantly. Furthermore, innovative chat room modules enable interactive engagement, offering instant messaging, customizable stickers, and various metrics for added value. The flexibility of these features promotes creative interactions and deeper connections with audiences.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Acqueon Yes 
Amazon Connect Yes 
Avaya Aura Yes 
Facebook No 
Webex Contact Center Yes 
YouTube No 
YouTube Live No 
iKala Cloud No 

Integrations

Acqueon No 
Amazon Connect No 
Avaya Aura No 
Facebook Yes 
Webex Contact Center No 
YouTube Yes 
YouTube Live Yes 
iKala Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

iKala

Founded

2011

Country

Taiwan

Website

straas.io

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

Product Features

Live Streaming

Access Control No 
Audience Analytics No 
Audience Engagement No 
Browser-based No 
Customizable Branding No 
Encoding No 
Event Scheduling No 
Live Streaming Production No 
Moderation No 
Monetization Tools No 
Multi-Screen / Split-Screen No 
Multiple Camera Feeds No 
Multistreaming No 
Session Recording No 
Social Media Integration No 
Streaming Platform Integration No 

OTT

API Access Yes 
Content Organization Yes 
Live Events Yes 
Monetization Tools No 
Multi-Service Integration Yes 
SDK Yes 
Scheduling No 
Video Hosting/Storage No 
Video Quality Optimization No 

Video

Analytics No 
Brand Overlay No 
Bulk Uploading No 
Closed Captions No 
Mobile Screen Support No 
Privacy Options No 
Social Sharing No 
Video Looping No 
Video Streaming No 

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

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