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Average Ratings 1 Rating
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
Comprehensive Video Hosting Solution for Enterprises, Educators, Coaches, and Marketers - Introducing Spotlightr (previously known as vooPlayer). Every expanding business encounters similar challenges related to video hosting, such as disruptive advertisements, unprotected content, limited customization options for the player, insufficient marketing tools, and high hosting costs. Fortunately, Spotlightr addresses all these issues effectively. You can easily host your videos on our robust, cloud-based infrastructure or utilize links from platforms like YouTube, Vimeo, AWS, and Facebook, among others. The options are extensive. With features like timed buttons, overlays, gates, and much more, you can explore a vast array of capabilities by scrolling down the page. Share your videos effortlessly on Facebook, WordPress, or your own website with just a click. Gain deep insights into viewer engagement with precise analytics, enabling you to comprehend your audience better. Spotlightr stands out as a groundbreaking, all-encompassing video hosting platform, equipped with sophisticated analytics and a comprehensive suite of video marketing tools designed to empower your business. This innovative approach not only enhances your video hosting experience but also transforms how you connect with your audience.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Acqueon
Yes
ActiveCampaign
No
Amazon Connect
Yes
Avaya Aura
Yes
Facebook
No
Gist
No
Google Drive
No
HeySummit
No
Hyperise
No
Integrately
No
Integrations
Acqueon
No
ActiveCampaign
Yes
Amazon Connect
No
Avaya Aura
No
Facebook
Yes
Gist
Yes
Google Drive
Yes
HeySummit
Yes
Hyperise
Yes
Integrately
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$29 per month
Or $24 per month if billed annually
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
Spotlightr
Founded
2011
Country
United States
Website
spotlightr.com
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video
Analytics
Yes
Brand Overlay
Yes
Bulk Uploading
Yes
Closed Captions
Yes
Mobile Screen Support
Yes
Privacy Options
Yes
Social Sharing
Yes
Video Looping
Yes
Video Streaming
Yes
Video CMS
Editing Tools
No
Encoding / Transcoding
No
Live Streaming
No
Organization / Categorization
No
Tagging / Metadata
No
Video Sharing
No
Video Storage
No
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No