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Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

Comprehensive Video Hosting Solution for Enterprises, Educators, Coaches, and Marketers - Introducing Spotlightr (previously known as vooPlayer). Every expanding business encounters similar challenges related to video hosting, such as disruptive advertisements, unprotected content, limited customization options for the player, insufficient marketing tools, and high hosting costs. Fortunately, Spotlightr addresses all these issues effectively. You can easily host your videos on our robust, cloud-based infrastructure or utilize links from platforms like YouTube, Vimeo, AWS, and Facebook, among others. The options are extensive. With features like timed buttons, overlays, gates, and much more, you can explore a vast array of capabilities by scrolling down the page. Share your videos effortlessly on Facebook, WordPress, or your own website with just a click. Gain deep insights into viewer engagement with precise analytics, enabling you to comprehend your audience better. Spotlightr stands out as a groundbreaking, all-encompassing video hosting platform, equipped with sophisticated analytics and a comprehensive suite of video marketing tools designed to empower your business. This innovative approach not only enhances your video hosting experience but also transforms how you connect with your audience.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Acqueon Yes 
ActiveCampaign No 
Amazon Connect Yes 
Avaya Aura Yes 
Facebook No 
Gist No 
Google Drive No 
HeySummit No 
Hyperise No 
Integrately No 
Mailchimp No 
Microsoft OneDrive No 
Webex Contact Center Yes 
WordPress No 

Integrations

Acqueon No 
ActiveCampaign Yes 
Amazon Connect No 
Avaya Aura No 
Facebook Yes 
Gist Yes 
Google Drive Yes 
HeySummit Yes 
Hyperise Yes 
Integrately Yes 
Mailchimp Yes 
Microsoft OneDrive Yes 
Webex Contact Center No 
WordPress Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$29 per month
Or $24 per month if billed annually
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

Spotlightr

Founded

2011

Country

United States

Website

spotlightr.com

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

Product Features

Video

Analytics Yes 
Brand Overlay Yes 
Bulk Uploading Yes 
Closed Captions Yes 
Mobile Screen Support Yes 
Privacy Options Yes 
Social Sharing Yes 
Video Looping Yes 
Video Streaming Yes 

Video CMS

Editing Tools No 
Encoding / Transcoding No 
Live Streaming No 
Organization / Categorization No 
Tagging / Metadata No 
Video Sharing No 
Video Storage No 

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

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