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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

Description

Effortlessly create fully branded videos using just a smartphone with a streamlined process. Start by designing your branding template, then share a URL with participants to capture video clips on their devices, after which ShoutOut swiftly combines them into polished videos complete with music, graphics, and personalized name captions ready for sharing, downloading, or embedding on your site. Customizing your branding template is straightforward, allowing you to select your preferred intro, outro, logos, graphic overlays, and calls to action. You can choose to upload your own videos or tap into our extensive library of stock videos and music. Participants can easily record their clips or you can do it yourself, all through a QR code or simple URL, eliminating the need for any app installation. After recording, you can trim the clips, add name captions, review all details, and just hit upload. These clips are then seamlessly integrated with your branding elements and innovative technology to produce a high-quality video fit for sharing. Additionally, you have the option to upload various video clips and photos for use in compilations, highlight reels, Q&A sessions, or other creative video formats. Best of all, no prior editing experience is required to achieve stunning results. This makes video creation accessible to everyone, regardless of their skill level.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acqueon Yes 
Amazon Connect Yes 
Avaya Aura Yes 
Webex Contact Center Yes 

Integrations

Acqueon No 
Amazon Connect No 
Avaya Aura No 
Webex Contact Center No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$35 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Servion Global Solutions

Founded

1995

Country

India

Website

servion.com/solutions/video-engagement/

Vendor Details

Company Name

ShoutOut

Country

United Kingdom

Website

www.shoutout.social/

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

Product Features

Video Marketing

Analytics / Reporting No 
Chat / Messaging No 
Customizable Branding No 
Customizable CTAs No 
Lead Capture No 
Media Library No 
Multi-Platform Distribution No 
ROI Tracking No 
Social Sharing No 
Templates No 
Video Editing No 

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