Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.
Description
Effortlessly create fully branded videos using just a smartphone with a streamlined process. Start by designing your branding template, then share a URL with participants to capture video clips on their devices, after which ShoutOut swiftly combines them into polished videos complete with music, graphics, and personalized name captions ready for sharing, downloading, or embedding on your site. Customizing your branding template is straightforward, allowing you to select your preferred intro, outro, logos, graphic overlays, and calls to action. You can choose to upload your own videos or tap into our extensive library of stock videos and music. Participants can easily record their clips or you can do it yourself, all through a QR code or simple URL, eliminating the need for any app installation. After recording, you can trim the clips, add name captions, review all details, and just hit upload. These clips are then seamlessly integrated with your branding elements and innovative technology to produce a high-quality video fit for sharing. Additionally, you have the option to upload various video clips and photos for use in compilations, highlight reels, Q&A sessions, or other creative video formats. Best of all, no prior editing experience is required to achieve stunning results. This makes video creation accessible to everyone, regardless of their skill level.
API Access
Has API
No
API Access
Has API
No
Integrations
Acqueon
Yes
Amazon Connect
Yes
Avaya Aura
Yes
Webex Contact Center
Yes
Integrations
Acqueon
No
Amazon Connect
No
Avaya Aura
No
Webex Contact Center
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$35 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Servion Global Solutions
Founded
1995
Country
India
Website
servion.com/solutions/video-engagement/
Vendor Details
Company Name
ShoutOut
Country
United Kingdom
Website
www.shoutout.social/
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No
Product Features
Video Marketing
Analytics / Reporting
No
Chat / Messaging
No
Customizable Branding
No
Customizable CTAs
No
Lead Capture
No
Media Library
No
Multi-Platform Distribution
No
ROI Tracking
No
Social Sharing
No
Templates
No
Video Editing
No