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Description
Having quick access to customer-related information from a centralized location is crucial for teams. With Sense, all you have to do is link your customer support platforms, and it will seamlessly organize, categorize, tag, and interconnect all customer support data across your various applications. Documents and help articles are no longer isolated; Sense will search through all of your team's services to uncover relevant resources and discussions related to any support material you have. This ensures that you won’t overlook vital information regarding your customers and projects. Plus, Sense provides you with a personalized dashboard that highlights essential sources, important mentions and emails, upcoming meetings, tasks, and much more, making it easier than ever to stay informed and proactive in your customer support efforts. Embracing this tool can significantly enhance your team's efficiency and responsiveness.
Description
Your company's entire data repository is now easily accessible with just a prompt. Enhance your efficiency by engaging in conversations with your data while monitoring every user interaction, all consolidated within a single tab. UserSketch presents your customers' journeys in a format similar to a newsfeed, allowing you to swiftly track their progress without the hassle of multiple tabs. Effortlessly inquire about your Slack communications, emails, support tickets, payment statuses, and more, all from one simple prompt. This empowers you and your team to quickly uncover vital information from customer discussions and team interactions. Now you and your colleagues can search through historical conversations and actions seamlessly. For instance, you can prompt AI to provide an overview of your paid invoices from the previous week or review a conversation without sifting through a complicated paper trail left by teammates. The potential applications are limitless, and you can monitor your customers' journeys from initial acquisition to long-term retention all in one cohesive platform. Such comprehensive functionality not only streamlines workflows but also fosters better decision-making based on past interactions.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Calendar
Microsoft Outlook
Slack
Basecamp
Confluence
Dropbox
Fastmail
Intercom
Mailchimp Transactional Email (Mandrill)
Integrations
Gmail
Google Calendar
Microsoft Outlook
Slack
Basecamp
Confluence
Dropbox
Fastmail
Intercom
Mailchimp Transactional Email (Mandrill)
Pricing Details
$4 per month
Free Trial
Free Version
Pricing Details
$27 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sense
Founded
2021
Country
Germany
Website
www.senseapp.ai/
Vendor Details
Company Name
UserSketch
Country
United States
Website
usersketch.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal