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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Having quick access to customer-related information from a centralized location is crucial for teams. With Sense, all you have to do is link your customer support platforms, and it will seamlessly organize, categorize, tag, and interconnect all customer support data across your various applications. Documents and help articles are no longer isolated; Sense will search through all of your team's services to uncover relevant resources and discussions related to any support material you have. This ensures that you won’t overlook vital information regarding your customers and projects. Plus, Sense provides you with a personalized dashboard that highlights essential sources, important mentions and emails, upcoming meetings, tasks, and much more, making it easier than ever to stay informed and proactive in your customer support efforts. Embracing this tool can significantly enhance your team's efficiency and responsiveness.

Description

Email once united the globe, but over time, it has lost its charm. We are committed to revitalizing it, aiming to enhance email's functionality to match that of contemporary messaging applications. The focus of email should be on human connections rather than advertisements. Navigating your inbox shouldn't feel like a chore, and the act of sending an email should be as swift as sending a text. That’s the inspiration behind Shortwave: to restore email’s enchantment with an elegantly crafted platform that serves everyone’s needs. Create dedicated channels to help your team stay focused on relevant discussions and easily access previous dialogues. Features like instant delivery, typing indicators, and emoji reactions breathe life into conversations among Shortwave users. Utilize @-mentions to alert the appropriate individuals when their input is needed. Shortwave seamlessly integrates with your current Gmail account, allowing you to sign in and streamline your inbox in just minutes. Plus, you’ll have the convenience of inviting your coworkers later on, making collaboration effortless.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Basecamp
Confluence
Dropbox
Google Calendar
Google Drive
Intercom
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Notion
Salesforce
Slack
Zendesk

Integrations

Gmail
Basecamp
Confluence
Dropbox
Google Calendar
Google Drive
Intercom
Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Notion
Salesforce
Slack
Zendesk

Pricing Details

$4 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sense

Founded

2021

Country

Germany

Website

www.senseapp.ai/

Vendor Details

Company Name

Shortwave

Country

United States

Website

www.shortwave.com

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Product Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

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