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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our platform provides managers with a streamlined approach to oversee associations, interact with Boards and homeowners, and disseminate information to both internal personnel and vendors. Simplifying management tasks is made possible through a cohesive management system that works in harmony with your accounting software. This system encompasses all essential daily operations that managers and associations require to effectively administer their communities, along with a comprehensive monthly report. It serves as the primary source for quick reference regarding specific homes, allowing you to distinguish yourself with exceptional customer service capabilities! Maintain clear and efficient communication with maintenance and construction vendors, all while ensuring that data and control remain intact. Furthermore, SenEarthCo® not only enhances operational efficiency and reduces frustration but also fosters improved relationships between management and homeowners, leading to a more harmonious community environment. By adopting this innovative solution, you can take your community management to new heights.

Description

TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Vantaca Yes 

Integrations

Vantaca No 

Pricing Details

$250 per month
Free Trial No 
Free Version No 

Pricing Details

$0
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

SenEarthCo

Founded

2000

Website

www.senearthco.com

Vendor Details

Company Name

TapHero

Country

United States

Website

taphero.com

Product Features

HOA

Calendar Management Yes 
Committee Management Yes 
Document Management Yes 
Event Management No 
Member Communities Yes 
Member Directory Yes 
Online Payment Processing Yes 
Property Database Yes 
Website Management Yes 
Work Order Management Yes 

Product Features

HOA

Calendar Management No 
Committee Management No 
Document Management No 
Event Management No 
Member Communities No 
Member Directory No 
Online Payment Processing No 
Property Database No 
Website Management No 
Work Order Management No 

Rental Property Management

Credit Check No 
Expense Management No 
Online Payments No 
Owner Portal No 
Tax Management No 
Tenant Management No 
Tenant Portal No 
Tenant Screening No 
Vacancy Tracking No 
Website Management No 

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