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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

Description

The WinSen Remote Site Control Module (RSCM) software is specifically crafted to oversee remote, unattended installations. It facilitates control over one or more SSC standalone keypads primarily through modem connections. Each SSC standalone keypad operates independently, housing all user codes, time zone settings, and lockout statuses within its own local database. The WinSen RSCM is essential for refreshing the database of the remote keypads. This software is compatible with various Windows operating systems, including Windows 95, Windows 98, Windows NT, Windows 2000, and Windows XP. To initiate an update for the remote system, which maintains a self-contained user database, users can select the "Start Automatic Communications" option from the File menu within the WinSen RSCM. This action prompts RSCM to connect via modem to the remote sites, allowing for the simultaneous transmission of the entire day's activities to the keypads. Furthermore, it also ensures that the keypad activity recorded today is sent back to the home office computer for documentation and analysis, providing a comprehensive overview of system performance. This streamlined communication enhances operational efficiency and ensures the remote facilities are always up to date.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Tenant No 

Integrations

Tenant Yes 

Pricing Details

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Trial No 
Free Version Yes 

Pricing Details

$1795.00/one-time
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Rubix Technology

Founded

2012

Country

United States

Website

www.rubixtechnology.com

Vendor Details

Company Name

Sentinel Systems

Founded

1975

Country

United States

Website

www.sentinelsystems.com

Product Features

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

Product Features

Self Storage

Customer Management No 
Deposit Tracking Yes 
Gate/Access Control No 
Interactive Property Map No 
Late Fee Calculation Yes 
Lead Management No 
Move-In / Move-Out Wizard No 
Multi-Location Yes 

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