Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Manage your Zoom Technology so that your telehealth schedule does not get interrupted by technical issues. We begin with the widely-accepted Zoom Video Conferencing Platform. We set the highest Zoom Security settings and lock them so that your users or you cannot disable them. All users are trained to provide the best telehealth experience for their patients. We offer a friendly, 24 hour hotline that is staffed by real people who can help patients and providers with any technical issue. We will sign a HIPAA Business Associate agreement with you. Secure Telehealth HIPAA compliant video conferencing software for Mac, PC's and mobile devices. Software includes a virtual waiting area. We provide the technology and unlimited support for a low monthly charge. We take care of your telehealth technology for you.
Description
Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ServiceNow
No
Workday HCM
No
Zendesk
No
Zoom Contact Center
No
Integrations
ServiceNow
Yes
Workday HCM
Yes
Zendesk
Yes
Zoom Contact Center
Yes
Pricing Details
$300 per month
Free Trial
No
Free Version
No
Pricing Details
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Secure Telehealth
Country
United States
Website
www.securetelehealth.com
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/workforce-engagement-management/
Product Features
Telemedicine
Appointment Reminders
No
Appointment Scheduling
Yes
Chat / Messaging
No
E-Prescribing
Yes
For Medical Purposes
Yes
HIPAA Compliant
Yes
Multi-Provider Practice
No
Online Forms
No
Patient Queue Management
No
Practice Management
Yes
Remote Treatment Plans
No
Teleradiology
No
Video Conferencing
Yes
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Alternatives
Alternatives
No Alternatives