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Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Secomea Prime offers a robust solution for secure remote access and industrial IoT, specifically designed to cater to operational technology and industrial control systems. This platform empowers technicians, vendors, and maintenance crews to remotely access, configure, troubleshoot, and service machines like PLCs, HMIs, SCADA, DCS, and RTUs from any device, at any location, eliminating the need for VPNs, open ports, or incoming traffic. The system includes a versatile gateway known as SiteManager, which can be hardware or software-based, enabling connections to both legacy and contemporary OT equipment while supporting a wide array of protocols, such as Modbus, Ethernet/IP, serial/USB, and Layer-2 tunneling. Deployment is typically swift, often completed in less than a day per site, after which Secomea facilitates comprehensive remote-access management through GateManager and LinkManager. Administrators can implement detailed, role-specific access controls and ensure user authentication through secure methods like multi-factor authentication or single sign-on options such as Azure AD or Okta. Furthermore, every remote session is meticulously tracked, logged, and recorded to support audit, compliance, and troubleshooting efforts, providing an additional layer of security and accountability in the operational environment. This thorough oversight and ease of access significantly enhance operational efficiency and machine uptime.

Description

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Acronis Cyber Protect No 
Addigy No 
Atera No 
Autotask PSA No 
Freshdesk No 
Freshservice No 
IBM MaaS360 No 
Ivanti Neurons for MDM No 
Jira No 
Microsoft Azure Yes 
Microsoft Teams No 
Naverisk RMM & PSA No 
NinjaOne No 
Okta Yes 
ServiceNow No 
Spiceworks Network Monitor No 
Syncro No 
Zendesk No 

Integrations

Active Directory Yes 
Acronis Cyber Protect Yes 
Addigy Yes 
Atera Yes 
Autotask PSA Yes 
Freshdesk Yes 
Freshservice Yes 
IBM MaaS360 Yes 
Ivanti Neurons for MDM Yes 
Jira Yes 
Microsoft Azure No 
Microsoft Teams Yes 
Naverisk RMM & PSA Yes 
NinjaOne Yes 
Okta No 
ServiceNow Yes 
Spiceworks Network Monitor Yes 
Syncro Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Secomea

Founded

2008

Country

Denmark

Website

secomea.com

Vendor Details

Company Name

Splashtop

Founded

2006

Country

United States

Website

www.splashtop.com/products/remote-support

Product Features

Industrial IoT

Condition Monitoring No 
Data Visualization No 
Factory Data Analytics No 
Machine Learning No 
Machine Workflow Creation No 
Predictive Maintenance No 
Production Line / Factory Insights No 
Real-Time Monitoring No 
Reporting / Analytics No 
Smart Alerts / Notifications No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption No 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management Yes 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring Yes 
Scheduling Yes 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback No 

RMM

Deployment Management Yes 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access Yes 
Network Monitoring No 
Patch Management No 
Real-time Alerts Yes 
Remediation Management No 

Alternatives

Alternatives