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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
pay.sh serves as a pay-per-use API access solution for agents and command lines, enabling seamless payment for any API with just a single command. It streamlines the process for agents utilizing paid APIs by allowing them to discover services, evaluate costs, make requests, and receive responses—all without the necessity of registration, account creation, or subscription. Tailored for the agentic economy, pay.sh addresses the challenge posed by traditional services that still require human intervention for account setups, plan selections, API key generation, and credit card integrations. By bridging this gap, pay.sh offers direct API calls that agents can easily discover, assess, and utilize. Additionally, it features a comprehensive directory for agents, developers, and API teams, facilitating API providers in publishing their services in a manner accessible to agents without requiring prior account creation. Agents can effortlessly explore the catalog, examine endpoints, and access pay-per-use services spanning various domains such as AI/ML, maps, data, search, messaging, compute, storage, and crypto/finance, thereby enhancing their operational efficiency and flexibility. Ultimately, pay.sh is revolutionizing the way agents interact with APIs by simplifying the entire process.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Model Context Protocol (MCP)
Yes
Adobe Experience Manager
Yes
Adobe Marketo Engage
Yes
Aha!
Yes
Apache Solr
Yes
Contentful
Yes
Dropbox
Yes
Google Drive
Yes
Guru
Yes
Higher Logic Vanilla
Yes
Integrations
Model Context Protocol (MCP)
Yes
Adobe Experience Manager
No
Adobe Marketo Engage
No
Aha!
No
Apache Solr
No
Contentful
No
Dropbox
No
Google Drive
No
Guru
No
Higher Logic Vanilla
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
pay.sh
Country
United States
Website
pay.sh/
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
