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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
X1 Enterprise is an enterprise search, eDiscovery, compliance, investigations, and information governance platform that helps organizations rapidly search, analyze, classify, and collect data across Microsoft 365, endpoints, file shares, and cloud repositories from a single interface.
Bringing AI to the Data—Not Data to the Intelligence™, X1 Enterprise is powered by X1's patented distributed micro-indexing technology, enabling search, analytics, and AI to execute directly where enterprise data resides. Unlike traditional platforms that require moving or copying data before analysis, X1 AI In-Place™ performs AI-powered classification, governance, investigations, and analytics while data remains protected by existing security, compliance, and access controls.
Deployable on-premises, in the cloud, or in hybrid environments, X1 reduces infrastructure costs, minimizes data movement, accelerates investigations, and delivers enterprise-scale AI execution without creating unnecessary copies of sensitive information.
API Access
Has API
No
API Access
Has API
No
Integrations
Dropbox
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Adobe Experience Manager
Yes
Adobe Marketo Engage
Yes
Docebo
Yes
Jira
Yes
Jive
Yes
Joomla!
Yes
MadCap Flare
Yes
Integrations
Dropbox
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
Adobe Experience Manager
No
Adobe Marketo Engage
No
Docebo
No
Jira
No
Jive
No
Joomla!
No
MadCap Flare
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Contact us for more information.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
X1
Founded
2003
Country
United States
Website
www.x1.com/solutions/x1-enterprise-platform/
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
Product Features
Enterprise Search
AI / Machine Learning
No
Faceted Search / Filtering
No
Full Text Search
No
Fuzzy Search
No
Indexing
No
Text Analytics
No
eDiscovery
Yes
