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Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
Description
Siesta AI is an AI platform for context-heavy business processes. It brings the models, company data and context, AI agents, workflows, business apps, API, governance, and security into one platform.
Teams can use AI Chat with company data, search files, wikis, tickets, messages, and meetings with source references, and execute approved actions in connected systems. AI agents use shared memory, skills, sub-agents, isolated sandboxes, and human approval for sensitive actions. A visual workflow editor connects agents, data, and business tools with triggers, conditions, branching, webhooks, and full run history.
Siesta AI works with large datasets using ingestion pipelines, image and table extraction, vector and graph databases, semantic search, and company memory. It supports OpenAI, Claude, Gemini, and open-source or private models, with model selection by task, bring-your-own-key support, cost tracking, and usage limits.
More than 40 knowledge bases and 100 tools are supported, including Slack, Microsoft Teams, SharePoint, Google Drive, Confluence, Notion, Jira, HubSpot, Salesforce, Zendesk, Gmail, and Outlook. Teams can also connect their own systems through MCP and use Siesta AI through web, desktop, mobile, browser extensions, Slack, Teams, ChatGPT, Claude, and Copilot.
For governance and security, Siesta AI provides SSO, MFA, granular roles, permission-aware access, audit logs, EU data residency, encryption, zero-retention options, and private deployment in a customer cloud, VPC, or on-premises environment. Customer content is not used to train models. Unlimited-user plans support company-wide access without per-seat pricing.
API Access
Has API
No
API Access
Has API
No
Integrations
Confluence
Yes
Jira
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
Slack
Yes
Adobe Experience Manager
Yes
Aha!
Yes
Apache Solr
Yes
Contentful
Yes
Dropbox
Yes
Integrations
Confluence
Yes
Jira
Yes
Microsoft Azure
Yes
Microsoft Teams
Yes
Slack
Yes
Adobe Experience Manager
No
Aha!
No
Apache Solr
No
Contentful
No
Dropbox
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
€500/month per company
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Vendor Details
Company Name
Siesta AI
Founded
2025
Country
Czech Republic
Website
siesta.ai
Product Features
Enterprise Search
AI / Machine Learning
Yes
Faceted Search / Filtering
Yes
Full Text Search
Yes
Fuzzy Search
Yes
Indexing
Yes
Text Analytics
Yes
eDiscovery
Yes
