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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

Description

Stay updated with your documentation, minimize meetings and distractions, and reclaim hours each week. Our tool will effortlessly generate a comprehensive guide featuring well-cropped screenshots, relevant links, and helpful annotations. You can obscure any sensitive data, insert notes, sketch freely, or personalize your branding with logos and colors. With a single click, you can publish your guide across various knowledge bases, share a direct link, or export it in formats like PDF, HTML, or Markdown. As you navigate through your process, Tango takes care of the documentation for you. In fact, you can create ten how-to guides in the same amount of time it once took to produce a single one. Bid farewell to lengthy videos and extensive text blocks, as Tango transforms any procedure into an aesthetically pleasing, easily shareable guide. Document tasks across any software or website while enjoying compatibility with all your favorite tools. Emphasize key elements using arrows, rectangles, circles, or text, or let your creativity flow with the freehand pen. You can also adjust image sizes to ensure the focus is on what truly matters while eliminating unnecessary details for a streamlined presentation. This innovative approach to documentation not only saves time but also enhances the clarity of your processes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zendesk
Box
Confluence
Desktop.com
Genius Referrals
Google Sheets
HTML
HubSpot CRM
HubSpot Customer Platform
Indent
Jira
Markdown
Microsoft SharePoint
Microsoft Teams
Microsoft Word
Notion
Rippling
Salesforce
Slack
Teamstack

Integrations

Zendesk
Box
Confluence
Desktop.com
Genius Referrals
Google Sheets
HTML
HubSpot CRM
HubSpot Customer Platform
Indent
Jira
Markdown
Microsoft SharePoint
Microsoft Teams
Microsoft Word
Notion
Rippling
Salesforce
Slack
Teamstack

Pricing Details

$57.00/month
Free Trial
Free Version

Pricing Details

$16 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Blue Mango Learning Systems

Founded

2004

Country

United States

Website

www.bluemangolearning.com

Vendor Details

Company Name

Tango

Country

United States

Website

www.tango.us

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Product Features

Digital Adoption Platforms

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

File Sharing

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Alternatives

Alternatives

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