Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

The user-friendly and feature-rich interface offers a variety of flexible capture modes, allowing individuals to create screencasts for specific areas, application windows, full screens, and more. Additionally, users can incorporate webcam footage into their screencasts to achieve a video-in-video effect, enhancing their presentations. One standout capability of this software is its ability to record both screen activity and audio from system sound or microphones, or even both simultaneously, ensuring that gamers can trust that their gameplay and commentary are perfectly synchronized. Moreover, the application supports simultaneous recording of screen and audio, addressing any concerns players might have regarding synchronization issues while gaming. For those interested in capturing video through a webcam, this versatile screen recorder is compatible with platforms like Skype, MSN, GTalk, and others, making it a highly useful tool. By default, it saves recordings in the standard WMV format, enabling easy sharing with friends or colleagues. Furthermore, users can save their recorded videos in a range of nine different formats, including MP4, AVI, WMV, FLV, MKV, MOV, MPEG, VOB, and WEBM, providing ample options for versatility in usage. This flexibility in format selection makes it an excellent choice for anyone looking to share their content with diverse audiences across various platforms.

Description

Screendesk is a specialized video support platform that simplifies and speeds up the resolution of customer service and technical support tickets. The platform allows for instant screen recordings and video calls with no downloads required, integrated directly with helpdesk systems like Zendesk, Intercom, and Slack. Features such as automatic device info capture, AI-powered analysis, live screen sharing, and secure sharing with privacy protection improve support team efficiency. The platform also includes a video library for reusing recordings and offers customizable branding for enterprise users, making it a versatile solution for modern support teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Freshchat No 
Freshdesk No 
Help Scout No 
Intercom No 
Zendesk No 

Integrations

Freshchat Yes 
Freshdesk Yes 
Help Scout Yes 
Intercom Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$8/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Apowersoft

Founded

2008

Country

Hong Kong

Website

www.apowersoft.com/screen-recorder.html

Vendor Details

Company Name

Screendesk

Founded

2022

Country

United Kingdom

Website

screendesk.io

Product Features

Screen Recording

Annotations / Drawing Yes 
Audio Capture Yes 
Backup No 
Collaboration Tools No 
File Sharing Yes 
Multi-Screen Recording Yes 
Screen Capture Yes 
Speech-to-Text No 
Video Editing Yes 
YouTube Uploading Yes 

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Screen Recording

Annotations / Drawing No 
Audio Capture No 
Backup No 
Collaboration Tools No 
File Sharing No 
Multi-Screen Recording No 
Screen Capture No 
Speech-to-Text No 
Video Editing No 
YouTube Uploading No 

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